AMR

Care Coordinator in Clearwater, FL

Requisition ID
2020-11326
Location
US-FL-Clearwater
Employment Type
Regular Full-Time

More Information about this Job

POSITION SUMMARY: 

 

The Care Coordinator I is responsible for answering all incoming calls and emails from internal and external sources and responding appropriately, while maintaining a professional, courteous demeanor. The Care Coordinator I will also confirm eligibility, determining transportation requirements and mode of transportation. Utilizes scheduling software to manage recurring, short notice and future trip scheduling. Troubleshoots and problem solves transportation issues with healthcare facilities and health plan personnel.

 

Essential Duties and Responsibilities:

  • Answer/handle incoming phone calls and emails in a timely manner
  • Copying, typing, faxing, sending/receiving and distribution of emails/documents
  • Interact with team members, other A2C department personnel, health plan personnel, health plan members medical providers/health care facilities and transportation providers
  • Learn and develop proficiency with A2C Transportation computer application
  • Assist with managing recurring, short notice and future trip scheduling
  • Adhere to all company policies and procedures       

 

Non-Essential Duties and Responsibilities:

  • Perform other duties as assigned

Minimum Qualifications:

Education/Licensing/Certification:

  • High School Diploma or GED

Experience:

  • One year of previous inbound call center experience or dispatcher preferred
  • Experience in a high stress and high call volume center preferred
  • Prior dispatch/routing experience is preferred

Other i.e. knowledge and skills:

  • Effective oral, written and interpersonal communication skills
  • Excellent organizational skills with attention to detail
  • Critical thinking/problem solving skills
  • Ability to manage and provide follow-up on projects/tasks, set priorities
  • Proficient in Microsoft applications (Word, Excel, and Outlook)
  • Ability to multi-task with minimal supervision
  • Ability to learn and understand various computer programs
  • Excellent customer service skills
  • Collaborative/Teamwork orientation
  • Excellent interpersonal skills with ability to maintain effective working relationships with all levels of management and ability to excel in a team environment with internal and external contacts
  • Knowledge of medical terminology and services preferred
  • Healthcare industry experience is preferred
  • Must type 30 wpm
  • Multilingual capabilities a plus

 

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer including Veterans and Disabled

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