AMR

  • Dispatch (1 or Associate)

    Requisition ID
    2018-2055
    Category
    Communications/Marketing
    Employment Type
    Full-Time/Part-Time
  • More Information about this Job

    Location:        Abbott EMS - St. Louis, MO                            FLSA Status:   Non-exempt

    Shift Type:      Full-time

     

    Shift Times:

    We are currently recruiting for evening shift positions and night shift positions. Both of which require a weekend and holiday rotation.  As shift needs change, the department may post new shift opportunities for employees.  These shifts will be awarded based on seniority and qualifications.

     

    POSITION SUMMARY: The Dispatcher functions primarily as an intake operator and is responsible for receiving, recording and effectively managing requests for ambulance assistance/transport from various sources. Volume is made up of non-emergency transports that originate from nursing homes, hospitals, and private residential requests, as well as urgent transports through our 911 contracts and customers.

     

    Essential Duties and Responsibilities: 

     

    • Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
    • Allocates EMS resources properly as the need arises by application of appropriate decision making rules, approved protocols, and established processes.
    • Candidates should be able to function well in a high stress/fast paced environment while managing a large volume of emergency and non-emergency transports in an efficient and courteous manner.
    • Possess excellent written and verbal skills essential for effective communication with patients, medical personnel, co-workers, and clients.
    • Maintain a high level of expertise in the use of the computer aided dispatching system that provides proper dispatching of ground units in an unbiased and professional manner.
    • Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.
    • Responsible for complete and accurate data entry for all service requests.
    • Responsible for generating applicable reports and checking for accuracy.
    • Other duties as defined by the formal job description.

    Minimum Qualifications:

     

    • High school diploma or equivalent.
    • Must pass several competency tests during training, including medical terminology and Emergency Medical Dispatcher certification.
    • Must be available to train fulltime during the day, Monday – Friday, for a minimum of two weeks.

     

    Benefits:

     

    • Starting rate with no prior experience: $12.00/hr; $12.75/hr if EMT or Paramedic licensed
    • Pay for relevant experience
    • Excellent full-time benefit package including medical, dental, life, vision, disability and 401(k) with company match
    • Bi-weekly accrual of Paid Time Off (PTO) hours – Earn up to three weeks of PTO within your first year of full-time employment
    • 100% paid tuition and books for attendance at the IHM Academy of EMS Emergency Medical Technician (EMT) class
    • Opportunities for professional growth in our expanding Communications center
    • Ability to transfer to other AMR locations nationwide
    • Newly renovated State of the Art Communications Center – one of the largest AMR Centers in the nation

     

    About Abbott’s Communication Center:

    In addition to dispatching for our local operations, the St. Louis Communications Center is a regional communications hub managing multiple ambulance operations across the East Region of AMR including both emergency 911 and non-emergency services in at least seven states.

     

    The center is a fast paced department with the primary responsibility of scheduling and dispatching of all requested transports.  We act as a secondary public safety answering point to various 911 agencies. Employees are frequently required to triage medical calls and provide Pre-Arrival instructions to callers when applicable. All required training is provided to the selected candidate after hire.

     

    NOTE:  Once you have submitted an online application, please watch your email for further communication on the application process.

    EEO Statement

    EOE including Veterans and Disabled

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