• Dispatch

    Requisition ID
    Employment Type
  • More Information about this Job

    NO PHONE CALLS will BE ACCEPTED--applicants of interest will be notified via e-mail. 


    Job Title: Dispatcher  

    Location:  AMR Springfield, Mass.  

    Reports To: Operations Manager or designee

    Posting End Date: 15-Dec-2018 

    Department: Communications  

    FLSA Status: Non-Exempt


    POSITION SUMMARY: **Must be available to work shifts on Days, Evenings, Nights, and/or weekends.  The Dispatcher functions primarily as a call-taker telecommunicator and is responsible for receiving, recording and effectively managing requests for ambulance assistance/transport from various sources. The Dispatcher  will offer pre-arrival instructions as indicated.  Dispatchers MUST have familiarity with the local area including Massachusetts, Maine, New Hampshire & Rhode Island.


    Essential Duties and Responsibilities:

    • Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
    • Must be EMD Certified or be able to pass company paid EMD training within 6 mos. of hire.
    • Allocates EMS resources properly as the need arises by application of appropriate decision making rules and approved protocols.
    • Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.
    • Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned
    • Must be able to type a minimum of 32 WPM.
    • Responsible for generating applicable reports and checking for accuracy.
    • Familiarity with Greater Springfield, Mass. area, preferred.
    • Other duties as defined by the formal job description

    EEO Statement

    EOE including Veterans and Disabled


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