• 911 Dispatcher I in Arlington, TX

    Requisition ID
    Employment Type
    Regular Full-Time
  • More Information about this Job

    Job Title: 911 System Dispatcher I  

    Location: Arlington, TX      

    Reports To: Communications Supervisor Company: AMR-South            

    Department: Communications  

    FLSA Status: Non-Exempt




    The Dispatcher I/ Systems Status Controller primarily dispatch 911 calls; deals with life and death situations, will offer pre-arrival instructions as indicated; and is responsible for receiving, recording and effectively managing requests for ALCS and BLS ambulance assistance/transport from various sources. The Dispatcher I/ Systems Status Controller  maintains radio communication with units, allocate resources match dynamic system demands, and clears the beginning of shifts in the respective areas


    Essential Duties and Responsibilities:


    • Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
    • Allocates EMS resources properly as the need arises by application of appropriate decision making rules and approved protocols.
    • Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift. 
    • Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
    • Responsible for generating applicable reports and checking for accuracy.
    • Other duties as defined by the formal job description  




    High school diploma or equivalent

    Ability to perform in a fast paced environment

    Must be able to attain Emergency Medical Dispatch Certification as part of the internal training program

    Must have prior experience in a Medical Dispatch Center.

    Must understand Medical Terminology


    While training is provided for the right candidates, the following is preferred:


    Emergency Medical Dispatch Certificate.

    Knowledge of medical terminology or prior medical training.

    Experience in EMS Communications or public safety dispatch.


    We are an EOE/AA employer and AMR selects the best individual for the job based on job related qualifications, regardless of race, color, sexual orientation, national origin, gender, age, veteran status, ancestry, marital status, or disability.

    EEO Statement

    EOE including Veterans and Disabled


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