AMR

  • Customer Service Rep

    Requisition ID
    2018-2590
    Category
    Customer Service/Support
    Employment Type
    Regular Full-Time
  • More Information about this Job

    Job Title: Customer Service                       

     

     

     POSITION SUMMARY:

    Answers all incoming calls from clients and patients, responding to these calls appropriately, while maintaining a professional, courteous demeanor.

    Will also ensure that appropriate charges, diagnosis and level of service are identified for services rendered and documented according to Corporate and Carrier compliance guidelines.

      

    Essential Duties and Responsibilities:

    • Provide professional customer service with patients, their agents, insurance companies and any other individual who may contact the business office.
    • Interact with other staff members to resolve problems and must ensure that all communication is positive and productive
    • Maintain confidentiality at all times whether in reference to confidential financial information or as it relates to medical information for specific patients
    • Schedules priorities to meet deadlines as determined by management
    • Adhere to all company policies and procedures.
    • Adherence to and compliance with information systems security is everyone’s responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems.
    • Must have the ability to multi-task in a high volume work environment

     

    Non-Essential Duties and Responsibilities 

    • Perform other duties as assigned.

    Minimum Required Qualifications:

    • 6 months to 1 year Customer Service experience
    • Computer Literacy

    Education/Licensing/Certification:

    • High School Diploma
    • GED

    Experience:

    • Two (2) years healthcare customer service experience preferred

     

    Knowledge and Skills: 

    • Medical terminology helpful
    • Knowledge of Medicare, Medicaid and commercial claims processing preferred
    • Effective oral, written and interpersonal communication skills required
    • Bilingual is a plus

    Schedule:

    • Monday-Friday 8am-5pm
    • Starting pay $13.90 (pay rate may increase based on experience)

    Company offers Great Benefits:

     

    • Medical, Dental and Vision Care
    • Life Insurance
    • Short-Term and Long-Term Disability
    • Employee Assistance Program
    • 401(k) Retirement Plan with a Company Match
    • Paid Time Off
    • Holiday Pay
    • Employee Discount Programs

    EEO Statement

    EOE including Veterans and Disabled

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