The Communications Center Manager is responsible for the supervision, coordination and prioritization of all Communications Center activities. The position has the authority to make necessary decisions in lieu of the Director of Operations. This position is also responsible for ensuring that standards of performance and client needs are met. The Communications Manager will ensure that all contractual requirements are successfully integrated into the daily operations of the Communications Center.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
NONESSENTIAL JOB DUTIES:
Three years experience within a high profile EMS system. CAD and data entry experience. Strong personnel management and staff development skills. System Status Management experience. Superior verbal and written communication skills. Demonstrated technical knowledge pertaining to communications equipment. Ability to write and comprehend legal contracts. Excellent time management and organizational skills. Ability to perform in a high stress environment. Ability to interact effectively with internal and external customers. Demonstrated knowledge pertaining to CQI and TQM. Color Vision: ability to distinguish and identify different colors. BS/BA degree in Business or related field desired. One year EMS or Public Safety experience and a strong background in customer relations desired. EMD (Emergency Medical Dispatch) training/certification, EMT or Paramedic Training preferred.
Occasionally: Touching, walking outside, typing 35 wpm.
Frequently: Walking inside, reaching, kneeling, stooping, bending.
Constantly: Hearing/listening, clear speech, sitting, seeing.
Occasionally: Complex reading and writing, memorization, high math skills.
Frequently: Simple reading and writing, problem solving, judgment, reasoning, decision making.
Constantly: Analyzing, perception/computation, complex math skills.
Occasionally: Verbal contact with others.
Constantly: Works with and around others, face-to-face contact with others.
Frequently: High pressure.
Frequently: Repetitive tasks.
Occasionally: Facsimile, telephone, autodialer.
Frequently: Copy machine.
Constantly: Computer/typewriter, keyboard, calculator, stapler, 3 hole punch, stamping, sharpener.
The statements in this document are intended to describe the general nature and level of work performed by individuals assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. This document in no way constitutes a contract of employment. American Medical Response reserves the right to modify position descriptions, policies, or any other procedural documents at any time, for any reason, without prior notice.