• Vivify Communications Manager

    Requisition ID
    Employment Type
    Regular Full-Time
  • More Information about this Job

    The Communications Center Manager is responsible for the supervision, coordination and prioritization of all Communications Center activities.  The position has the authority to make necessary decisions in lieu of the Director of Operations.  This position is also responsible for ensuring that standards of performance and client needs are met.  The Communications Manager will ensure that all contractual requirements are successfully integrated into the daily operations of the Communications Center.




    • Identify, investigate, and resolve service related issues.
    • Coordinate with the marketing department to institute and manage fee for service contracts.
    • Assist in the development of the communications center to ensure that the contractual obligations of AMR are met.
    • Act as a representative of the communications department on assigned committees.
    • Identify systems problems that could cause service-related issues.
    • Effectively communicate with, and motivates employees.
    • Disburse information and implement department polices and procedures.
    • Maintain departmental records and reports.
    • Work with other departments to identify emerging trends.
    • Participate in programs to enhance AMR’s community image.
    • Promote high level of morale among department employees.
    • Assist with development of goals and objectives for the department.
    • Participate in quality improvement activities; assists in maintaining compliance with all established customer service standards.
    • Facilitate communications/field problem resolution.
    • Monitor call accounting software to ensure proper use of staff and equipment.
    • Serve as a departmental resource, and deals effectively with operational difficulties within the communications center.
    • Effectively deal with departmental conflicts and provides adequate follow-up.
    • Maintain departmental records and reports.
    • Manage and maintain AMR’s system status plan, and assures departmental compliance by all controllers.
    • Prepare written reports and summaries as requested.
    • Support and uphold established corporation and departmental policies, procedures, objectives, quality improvement, and safety standards.
    • Maintain performance levels consistent with departmental standards.
    • Maintain a calm, non-emotional and professional atmosphere in the communications center at all times.
    • Maintain competency and enhances professional growth and development through continuing education, conferences, and seminars.
    • Maintain positive behaviors, approaches, attitude and commitment to interpersonal service toward customers, visitors, and coworkers.
    • Attend scheduled department meetings and training sessions.
    • Adhere to all company policies and procedures.




    • Perform other duties as assigned




    Three years experience within a high profile EMS system. CAD and data entry experience.  Strong personnel management and staff development skills.  System Status Management experience. Superior verbal and written communication skills.  Demonstrated technical knowledge pertaining to communications equipment.  Ability to write and comprehend legal contracts. Excellent time management and organizational skills.  Ability to perform in a high stress environment. Ability to interact effectively with internal and external customers. Demonstrated knowledge pertaining to CQI and TQM.  Color Vision: ability to distinguish and identify different colors.   BS/BA degree in Business or related field desired.  One year EMS or Public Safety experience and a strong background in customer relations desired. EMD (Emergency Medical Dispatch) training/certification, EMT or Paramedic Training preferred.




    Occasionally:                        Touching, walking outside, typing 35 wpm.

    Frequently:                Walking inside, reaching, kneeling, stooping, bending.

    Constantly:                Hearing/listening, clear speech, sitting, seeing.






    Occasionally:                        Complex reading and writing, memorization, high math skills.

    Frequently:                Simple reading and writing, problem solving, judgment, reasoning, decision making.

    Constantly:                Analyzing, perception/computation, complex math skills.




    Occasionally:                        Verbal contact with others.

    Constantly:                Works with and around others, face-to-face contact with others.




    Frequently:                High pressure.

    Frequently:                Repetitive tasks.




    Occasionally:              Facsimile, telephone, autodialer.

    Frequently:                Copy machine.

    Constantly:                Computer/typewriter, keyboard, calculator, stapler, 3 hole punch, stamping, sharpener. 

    The statements in this document are intended to describe the general nature and level of work performed by individuals assigned to this classification.  They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  This document in no way constitutes a contract of employment.  American Medical Response reserves the right to modify position descriptions, policies, or any other procedural documents at any time, for any reason, without prior notice.




    It is the policy of AMR to provide equal employment opportunity to all qualified applicants for employment without regard to race, color, religion, national origin, gender, age, ancestry, sexual orientation, veteran status, marital status, or disability.

    EEO Statement

    It is the policy of AMR to provide equal employment opportunity to all qualified applicants for employment without regard to race, color, religion, national origin, gender, age, ancestry, sexual orientation, veteran status, marital status, or disability.


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