JOB TITLE: Dispatcher
REPORTS TO: Communications Manager
FLSA STATUS: Non-Exempt
SUMMARY: Under the supervision of the Communications Manager, the Dispatcher is responsible for receiving and dispatching emergency and non-emergency calls to all field units staffed by Emergency Medical Technicians, Paramedics and Critical Care Transport RNs utilizing a Computer Aided Dispatch (CAD) system.
DISPATCHER ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (Other duties may be assigned):
- Utilizes sophisticated system status management computer system which monitors, updates, and controls the location and movement of units.
- Receives incoming emergency and non-emergency calls and promptly ascertains proper levels of response, allocates resources to match dynamic system demands and input applicable information into the CAD system.
- Dispatches and maintains radio communications ALS ambulance and CCT units.
- Monitors and documents response times of units.
- Utilizes and maintains professional communications skills with all employees and customers including patients, facilities and public service agencies.
- Completes and submits daily status reports regarding unusual incidents to the Communications Manager.
- Monitors system performance and communicates system demands to field employees.
- Adhere to all company policies and procedures.
- Assists in the collection of data for patient billing purposes.
- Responsible for Adhering to all company policies and procedures.
- Effective information systems security is a team effort involving the participation and support of every AMR employee who deals with information and/or information systems. It is the responsibility of every computer user to:
- Know and follow Information Systems security policies and procedures
- Attend Information Systems security training, when offered
- Report information systems security problems
DISPATCHER SKILLS AND ABILITY TO:
- Learn to interpret and apply established rules and procedures.
- Learn the operations, care of sophisticated radio, telephone, and computer communications equipment, including Computer Aided Dispatch system (CAD).
- Remain calm, think clearly and reach quickly in emergency situations.
- Communicate clearly, courteously, and complete directions, information and keep records.
- Perform a variety of task simultaneously (multi-tasking)
- Provide excellent and courteous customer service, demonstrate a caring and concerned attitude, and establish and maintain effective.
- Successfully complete a comprehensive training program.
DISPATCHER CONDITIONS OF EMPLOYMENT:
- MUST be available to work ALL all assigned shifts; which may include weekends, holidays and overtime if required.
- Upon conditional offer of employment, all candidates must successfully pass:
- A comprehensive background investigation;
- Pre-employment medical examination;
- POST Test
- A Psychological evolution
DISPATCHER MINIMUM QUALIFICATIONS:
High school diploma or GED. Minimum of 18 years of age. Must type 35 wpm. Current CPR certification. Emergency Medical Dispatch Certificate or previous dispatch, Paramedic or Emergency Medical Technician certification and experience preferred. Knowledge of Monterey County geography. Effective oral, written and interpersonal communication skills. Color Vision: ability to distinguish and identify different colors.
- Can have no emotional, mental, nervous, organic, or functional disorder likely to interfere with managing stressful emergency medical calls.
- Has visual acuity of at least 20/40 (Snellen) in each eye, with corrective lenses and a field of vision in the horizontal meridian not less than a total of 140 degrees. Ability to distinguish the colors on the computer screen and maps.
- Hearing must be adequate in the better ear for conversational tones without the use of hearing aids.
- The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms.
- The employee must occasionally lift and/or move 10 pounds up to 25 pounds.
- Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust forces.
- Due to the unpredictability of the essential job functions, it is not always possible to guarantee break and/or meal period. Therefore, there may be no physical condition that would prohibit him/her from working twelve (12) hours without a meal or break period (except for restroom breaks).
Occasionally: Complex reading and writing, memorization, high math skills.
Frequently: Simple reading and writing, problem solving, judgment, reasoning, decision making.
Constantly: Analyzing, perception/computation.
Occasionally: Repetitive tasks, high pressure.
Frequently: Intense tasks.
Occasionally: Works with others, extended day.
Frequently: Works alone, face-to-face contact with others.
Constantly: Works around others, verbal contact with others, inside.