• Operations Manager

    Requisition ID
    Employment Type
    Regular Full-Time
  • More Information about this Job

    Essential Duties and Responsibilities:

    • Demonstrate that internal customers are as valuable as external customers; project appreciation and respect for all team members
    • Analyze markets and develop plans which match the supply of out-of-hospital healthcare services appropriately to meet customer demands
    • Ensure optimal service levels to agencies, hospitals, and the medical community. Analyze information regarding customer satisfaction, modify processes, and counsel employees to ensure high levels of customer service
    • Negotiate contract provisions and modifications. Participate in the resolution of issues with members of community and political groups and other agencies
    • Keep current on industry trends that have potential impact on the division
    • Plan, control and monitor operating budgets for assigned areas of responsibilities
    • Participate in marketing activities and business development to increase revenues and decrease costs
    • Prepare and analyze financial and other data reports. Make modifications to Operations to contain costs
    • Direct and integrate clinical management
    • Design, implement and maintain processes to maximize quality of operations
    • Ensure compliance with AMR policies and procedures
    • Ensure continuous quality improvement through clinical management, communications center, and protocol interaction
    • Establish a program for disaster planning and take control of situations as needed during times of disaster
    • Interact with other emergency relief providers: public and private
    • Establish goals and objectives for field operations based upon communicated goals and strategies for the region, and clearly communicate these goals and objectives to     the appropriate employees
    • Manage the recruitment, retention, development, and formal recognition of employees
    • Provide direction, clarity of expectations and coaching to supervision
    • Manage employee performance by setting and communicating standards, measuring results and providing feedback
    • Act as a resource to employees in resolving problems and increasing effectiveness
    • Participate in the resolution of labor disputes and ensure effective relationships with union representatives
    • Ensure consistent and fair treatment of employees
    • Role model appropriate behavior with regard to AMR Mission and Values
    • Monitor and ensure compliance with OSHA, EEO, and other applicable local, state, and federal laws governing business and employee relations
    • Modify jobs or roles of supervisor and field employees to increase job satisfaction and employee development
    • Actively develop, train and promote the use of work teams for process improvement
    • Ensure effective, timely and cost-efficient contract administration
    • Volunteer in community activities to increase the image of the division and AMR
    • Share information with others in the region, other AMR operating companies, and Corporate, to increase the use of best practices
    • Monitor and make appropriate modifications in processes to manage success measures
    • Implement changes to integrate operational initiatives associated with organizational strategy
    • Establish plans and implement specific actions to assist in the quick, effective integration of new companies into the AMR family
    • Ensure effective risk management (e.g., workers’ compensation, safety) through proactive education and training programs
    • Manage inventory (including the fleet of vehicles) in a cost-effective manner
    • Administer the capital budget to ensure effective use of available resources
    • Moderate travel to assigned areas of responsibility



    Non-Essential Duties and Responsibilities:

    • Perform other related duties as assigned

    Minimum Qualifications:
    • Bachelor’s degree in business, healthcare or appropriate field of study preferred
    • Minimum of three years in general management experience, including financial management and employee supervision
    • Demonstrated effective track record cultivating relationships with internal and external customer-base
    • Minimum of three years emergency medical operations experience
    • Driving record in compliance with AMR’s Driver Qualification Standards
    • Effective oral, written, and interpersonal communication skills

    EEO Statement

    EOE including Veterans and Disabled


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