• Dispatch (1 or Associate) in Independence, MO

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  • More Information about this Job

    Job Title:        Dispatcher (I or Associate)                Operation:  Independence, MO                   

    FLSA Status: Non-Exempt


    SUMMARY: The Dispatcher functions primarily as a call taker telecommunicator and is responsible for receiving, recording and effectively managing requests for ambulance assistance/transport from various sources. The Dispatcher will offer pre-arrival instructions as indicated.



    • Understands and adequately implements the concepts of Emergency Medical Dispatch as published in the” Principles of Emergency Medical Dispatch” (and as customized by AMR) as a minimum standard of care

    • Allocates EMS resources properly as the need arises by application of appropriate decision making rules and approved protocols

    • Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift

    • Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned

    • Responsible for generating applicable reports and checking for accuracy

    • Other duties as defined by the formal job description.  




    High school diploma or GED

    At least six months of prior work experience with phone and customer service duties

    Must type at 35 wpm

    Knowledge of city/county geography

    Color vision: ability to distinguish and identify different colors

    Effective oral, written and interpersonal communication skills

    Must be willing and able to work 12-hour shifts, nights, weekends and holidays




    EEO Statement

    EOE including Veterans and Disabled


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