Job Title: Run Ticket Auditor
Reports To: Manager
Location: Tulsa, OK
POSITION SUMMARY BRIEF:
Under general direction of the manager, the Run Ticket Auditor will be responsible for ensuring the timely and complete submission of patient care reports and trailing documentation to Patient Business Services on a daily basis. The Run Ticket Auditor will perform preliminary skip tracing, insurance verification, and review patient care reports for completion and quality assurance in accordance with established policies.
Perform all data entry in a timely, accurate and secure manner and in a manner consistent with all company policies and procedures. Maintain a thorough understanding and usage of the Zoll ePCR. Adhere to all company policies and procedures.
Review patient care reports for completion and required trailing documents daily, track incomplete data along with crew identification data in an electronic document daily, and provide the data results to the Operations Supervisor/Manager as requested for education and follow-up purposes in a manner consistent with all company policies and procedures.
Attempt to obtain any required trailing documents from Operations and the facilities when necessary and appropriate. Forward the trailing documents on to PBS in a timely manner. Keep all records in a secure and confidential manner.
Maintain a thorough understanding of the overall Operations and PBS ticket work process.
Assist local customers and operations with basic billing inquires and customer service n a manner consistent with all company policies and procedures. Customer services requires interaction with the public and various AMR departments in a positive, clear, professional, policy compliant and efficient manner. It also requires thorough documentation and follow-up to resolve the customer issue.
Maintain all standby billing records and follow-up with PBS on all standby billing and payment recording issues in a consistent and timely manner.
Assist PBS with information needed from the local operation and communication departments.
Check in and log all patient care report submissions daily and track the results in an electronic log or tracking document.
Follow-up in a timely manner with supervisors and PBS on all missing trip reports and trailing documents.
Keep all records in a secure and confidential manner.
Determine appropriate payers by utilizing eligibility verification resources.
EOE including Veterans and Disabled