• Duty Officer

    Requisition ID
    Employment Type
    Regular Full-Time
  • More Information about this Job

    *** This position is located in Peoria ***



    Position Summary:

    A Duty Officer is a part of the Company’s operational support personnel.  The Duty Office is a centerpiece of operational support services and deals with multiple departments within the Company on a daily basis.  A Duty Officer has daily contact with the ambulance crews, management, fleet personnel, warehouse personnel, scheduling, and the dispatch center.  A Duty Officer’s primary function is to ensure all of the Duty Office tasks and responsibilities are conducted efficiently, and effectively.    


    Essential Functions:


    Operational Objectives

    • Checks in all equipment from field crews.
    • Ensures all medical supplies are scanned to the appropriate unit/department.
    • Receives and stocks incoming shipments from vendors.
    • Helps maintain the rolling inventory of the Duty Office storeroom.
    • Sends out and follow up with fleet support techs, tow trucks, or tire service personnel to ambulance crews with corresponding issues.
    • Maintains a neat and tidy work area – internally and externally.
    • Cleans and disinfects equipment and/or ambulances before they are put back into service.
    • Answers incoming phone calls (internal and external).
    • Checking vehicles fluid levels and jump starting ambulances
    • Cleaning ambulances, inside and out. 
    • Operating a power washing to clean sidewalks
    • Taking out trash and sweeping parking lot
    • Perform other job related duties as assigned by management.





    • Requires a clean driving report acceptable by Company standards.
    • Logs events and information daily either manually or electronically.
    • Maintains safe and healthy workplace in accordance with all appropriate OSHA standards, company polices, and local standard operating procedures.
    • Complies with and enforces all policies and procedures.



    • Participates in all Company required training, including OSHA, annual training, and mandatory Company updates.
    • Completes all required training within the Company allotted time frame.
    • Maintains knowledge about job position and EMS field. 


    • Excellent customer service skills
    • Ability to multi-task
    • Ability to prioritize work assignments
    • Willing to work nights, weekends and holidays

    Education Requirements:
    The individual in this position must possess the following education requirements:

    • High school diploma or general education degree (GED)

    Physical Requirements:
    • Physical ability to perform all tasks required in the performance of typical Duty Officer. Working on your feet for 8-10 hours at a time. Lifting 100 lbs boxes.
    • While performing the duties of this job, the employee is occasionally required to bend/stoop, push, pull, lift, and climb.
    o Occasionally: Work at heights.
    o Frequently: Lifting and carrying
    o Constantly: Hearing/listening, clear speech, legible handwriting.



    Cognitive/Psychosocial Requirements
    • Mental Requirements
    o Occasionally: Analyzing, judgment.
    o Frequently: Problem solving, simple and complex multi tasking, reasoning.
    o Constantly: Ability to follow simple and complex written and verbal instructions. Ability to read, speaks, and understands English.

    • Stress Factors
    o Frequently: Repetitive tasks, high pressure.
    o Occasionally: Fatigue, intense tasks

    • Equipment Operated
    o Occasionally: Ambulance and other company owned vehicles
    o Frequently: Computer
    o Constantly: Company owned cell phone, company owned communication equipment.

    Working Conditions
    • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
    o Occasionally: Inside/Outside
    o Frequently: Works around others, works alone, face-to face and verbal contact with others, inside, noise, extended day.
    o Constantly: Works with others, face-to-face and verbal contact with others, withstand varied environmental conditions such as extreme heat, cold, and moisture. The Company is a 365, 24/hr per day, 7 day per week operation. Evenings, weekends, and holidays.

    • $12.30 rate of pay on 12 hour shift type


    Closing Statement
    This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent's supervisor at any time based upon Company need.

    EEO Statement

    • EOE including Veterans and Disabled


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