The Account Executive will serve as a liaison to existing customers. This Executive is responsible for ensuring positive client relations, high customer service standards, maximizing services at each facility and the identification of new and potential business. Account Executive may also have additional responsibilities for designated large accounts, and have management responsibilities for other Account Representatives where applicable.
Essential Duties and Responsibilities:
Initiate and maintain routine contacts (to include visits, phone calls and mailings) to existing clients in order to ensure smooth working relationships (field based marketing). When applicable, hire, train and manage the day to day activities of Account Representatives.
Build solid relationships with personnel at various facilities in order to promote services and assist in the identification of new business opportunities.
Work with Operations, PBS, Business Development and the Communication Center(s) to develop and implement Service Promise Plans.
Responsible for the gathering of information regarding competition and have thorough understanding of competitors in assigned Operating Area.
Work with Business Development in developing effective communication and marketing material (for internal and external purposes).
Demonstrate a professional approach to creating value and gaining confidence in AMR services from customers.
Assist operations in the development of systems that encourage feedback from crews regarding barriers in service and service incidents.
Works with Business Development to create and implement an aggressive Operational Growth & Customer Retention (OGCR) plan.
Respond to, document and ensure follow up to all service inquiries received from internal and external customers in a timely and thorough manner.
Participate in new employee orientation regarding the importance and goals of AMR’s Customer Service Policies/Procedures.
Provide weekly updates on customer interactions.
Adhere to all company policies and procedures.
Adherence to and compliance with information systems security is everyone’s responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems.
Mentor employees, conduct performance evaluations, counsel and provide disciplinary actions to assigned personnel, and works to facilitate individual and team development that drives positive results. AMR Champion affirmative action efforts in all aspects of employment, including but not limited to staffing, training, promotion, etc. Responsible for compliance with and enforcement of company/department policies and procedures.
Non-Essential Duties and Responsibilities:
Perform other duties as assigned.
B. A. or four year degree recommended. May substitute equivalent work experience.
Minimum of one (1) years experience in the field or related area with demonstrated leadership skills. Knowledge and Skills:
This document in no way constitutes a contract of employment. This description is not intended to be an exhaustive listing of all skills, duties, or responsibilities associated with the job. Management reserves the right to revise the job, or to require that other or different tasks be performed, should circumstances change (i.e., changes in personnel, workload, or technological developments).
AA/EOE including Veterans and Disabled