• Production Support Engineer in Greenwood Village, CO

    Requisition ID
    US-CO-Greenwood Village
    Employment Type
    Regular Full-Time
  • More Information about this Job


    Production Support Engineer


    Essential Duties and Responsibilities:

    • Perform root cause analysis, diagnostics, monitoring on various production systems.
    • Troubleshoot and resolve end-user issues independently and efficiently.
    • Occasional night or weekend work for application or system maintenance and application implementations.
    • Perform regular health checks and analysis on production platforms looking for potential problems before they trigger business-impacting issues.
    • Coordinate activities and communications with various operations, development, and business teams to efficiently resolve urgent production incidents.
    • Generate and track tickets for production trouble incidents
    • Provide leadership and direction for rapid resolution of business-impacting issues affecting production systems supporting 24x7 global operations (to include weekends and holidays).
    • Document all resolution details and provide follow up communication with internal business operations teams.
    • Identify opportunities for improvement, as well as maintain stats and record issues to help develop a trend analysis that will drive improvement in all areas of Production Support Services.
    • Perform tests on production applications and prepare / update recovery procedures for assigned applications.
    • Troubleshooting and problem resolution of reported production issues using Microsoft Test Manager and Add Hoc testing practices.
    • Support ad-hoc requests from development teams and internal business operations team.
    • Support infrastructure for environments other than production
    • Provide weekly production status reports
    • Identify, document, test and coordinate disaster recovery plans and procedures
    • Provide support for production release activities
    • Participate as needed in system testing of application releases prior to production deployment
    • Create and maintain system documentation
    • Adhere to all company policies and procedures.
    • Adherence to and compliance with information systems security is everyone’s responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered.  Report information systems security problems.


    Non-Essential Duties and Responsibilities:

    • Perform other duties as assigned.


    Minimum Qualifications:



    • Experience with writing and executing SQL queries and scripts
    • Basic programming skills (MS .net preferred)
    • Working knowledge of the Windows family of operating systems and IIS
    • Excellent Analytical and problem solving abilities
    • Knowledge of networking concepts and protocols, including TCP/IP, DNS, DHCP and web protocols
    • Experience with Citrix
    • Experience with UNIX/LINUX/Solaris a plus
    • Experience with Sql server and visual studio
    • Optnet, wireshare experience desirable
    • 5+ years of experience supporting enterprise applications 
    • Domain knowledge of business environment in which we operate (managed transportation, EMS services provision, health care service delivery) desired
    • Strong analytical, problem solving, teamwork and customer support skills required
    • Effective oral, written and interpersonal communication skills 
    • Ability to interact effectively with end-users, peers and management and provide technical leadership
    • Experience with ServiceNow or ITIL practices    
    • Experience with TFS highly desirable



    • Bachelor’s degree in related field

    EEO Statement

    EOE including Veterans and Disabled


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