Job Title: Special Events Coordinator
Reports To: Administrative Operations Supervisor
The Special Events Coordinator is responsible for day-to-day special event, standby medical and public relations event operations including facilitation of internal communication between field staff, management and dispatch as well as outside agency interface, facilitating scheduling needs, training and credentialing special events staff, equipment and supply maintenance, as well as other operational support functions as assigned by the Operations Manager or Regional Director.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Direct, monitor, communicate with and evaluate all field employees in his/her assigned area.
- Liaison with patients, customers, public safety agencies, training institutions, hospital personnel, and other system users.
- Ensure maintenance of quality special events operations through daily contact, oversight, communication, and evaluation.
- Ensure PCR’s and other required paperwork is complete, submitted and reconciled in accordance with policy and contractual requirements.
- Monitor and report compliance with contracts.
- Provide staff and supervisor counseling and guidance and information regarding AMR operations.
- Promptly investigates incidents and complaints involving assigned units or personnel, including, filing of internal and external reports, and counseling staff and supervisors.
- Ensure maintenance of adequate levels of staffing, equipment and medical supplies.
- Implement and enforce company policies and standards.
- Perform direct ALS patient care activities.
- Maintain communication with other agencies and departments.
- Serve on committees with other departments to set policies and generate ideas.
- Perform other related duties as required.
- Prepare reports and manages projects as assigned by Administrative Operations Supervisor or Regional Director.
- Maintain availability during disaster situations or mass casualty incidents and assist in any capacity needed.
- Attend scheduled meetings as required by the Administrative Operations Supervisor or Regional Director.
- Responsible for complying with all local, state, and federal employment laws and company policies. (i.e., Americans with Disability Act, Affirmative Action Plan, etc.)
- Responsible for supervising, directing and developing subordinates, including completing performance reviews, counseling sessions, etc.
- Responsible for adhering to all company policies and procedures.
NONESSENTIAL DUTIES AND RESPONSIBILITIES
- Perform other duties as required.
- High school diploma or GED.
- One year Paramedic field experience and past FTO/Supervisor experience Preferred.
- Current NAEMT-P, Texas EMT-P, CPR, PHTLS or BTLS, PALS, ACLS and NIMS ICS 100,200,700,800 are required.
- Must have or obtain NIMS ICS 300,400 within 6 months of hire.
- Must be able to drive an ambulance and have a driving record in compliance with AMR policy regarding insurability.
- Some advanced education preferred. Microsoft office experience. Maintain effective communication skills with co-workers, patients, family, and the personnel of base station hospitals and interacting agencies. Working knowledge of the Austin EMS system and special events operations. Plan and organize supervisory responsibilities. Ability to supervise assigned staff effectively, including, the selection of personnel, evaluating performance and resolving problems as needed. Effective oral and written and Interpersonal communication skills.
Occasionally: Hazards, fatigue, boredom, patient care MCI’s, high call volume, life and death situations.
Frequently: Repetitive tasks, high pressure, intense tasks.
Occasionally: Smelling, lifting no more than 200 pounds, pushing, pulling, typing (30 wpm), climbing, balancing, carrying no more than 70 pounds, kneeling, stooping, bending, leaning, upper and lower body flexibility, running distance, driving ambulance, car or truck, multiple physical activities performed at the same time (driving, talking and seeing).
Frequently: Hearing/listening, clear speech, touching, walking inside and outside, sitting.
- Occasionally: Confined areas, extreme hot and cold, wet and/or humid conditions, noise, vibration, mechanical and electrical equipment, moving objects, high places, fumes/odors/mists, dirt and dust, gasses, toxic conditions, human excrement, blood, urine, mucous, tissue
- Frequently: Works alone, with and around others, face-to-face and verbal contact, inside and outside temperature changes.
- Constantly: Shift work, extended day.
- Occasionally: Clerical, memorization, and higher math skills.
- Frequently: Simple and complex reading and writing, simple math skills.
- Constantly: Analyzing, perception/computation, problem solving, judgment, reasoning, and decision making.
- Occasionally: Gurney, wheelchair, IV supplies, bandaging, medications, monitor/defibrillator, radio, suction, equipment, airway equipment/airway bag, disposable supplies, durable equipment, trauma bag/box, facsimile, telephone headset, calculator, copy machine, stapler, 3 hole punch, stamping, sharpener, television monitor, kitchen appliances, hose, vacuum cleaner, maintenance tool equipment, cleaning equipment/supplies, protection devices and clothing, security monitors, hand and electrical tools.
- Frequently: Maps, voice recorder system, computer/typewriter, keyboard, telephone, printers.
- Constantly: Pager, telephone recording equipment.