• 911 Dispatcher I in Farmers Branch, TX

    Requisition ID
    US-TX-Farmers Branch
    Employment Type
    Regular Full-Time
  • More Information about this Job

    Job Title:             Dispatcher I

    Location:            Texas Regional Communications Center – Farmers Branch TX    

    Reports To:         Director Communications / Communications Supervisor

    Department:       Communications  

    FLSA Status:       Non-Exempt 


    Position Summary

    The Dispatcher I functions primarily as a call-taker telecommunicator and is responsible for receiving, recording and effectively managing requests for ambulance assistance/transport from various sources. The Dispatcher I will offer pre-arrival instructions as indicated.


    Essential Duties and Responsibilities: 

    • Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
    • Allocates EMS resources properly as the need arises by application of appropriate decision making rules and approved protocols.
    • Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.
    • Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
    • Responsible for generating applicable reports and checking for accuracy.
    • Other duties as defined by the formal job description



    • High school diploma or equivalent
    • Ability to perform in a fast paced environment
    • Must be able to attain Emergency Medical Dispatch Certification as part of the internal training program
    • Emergency Dispatcher experience preferred 


    While training is provided for the right candidates, the following is required: 

    • Emergency Medical Dispatch Certificate.
    • Knowledge of medical terminology or prior medical training.
    • Experience in EMS Communications, high volume call center or public safety dispatch.
    • Ability to work rotating shift, including nights, weekends, holidays


    Knowledge and Skills:

    • Skilled in reading and writing English.
    • Ability to communicate clearly on the radio and telephone. Ability to record, transmit, and report information accurately.
    • Ability to efficiently utilize all equipment assigned to him/her.
    • Ability to manage multiple tasks simultaneously.
    • Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
    • Ability to understand basic computer applications.




    EEO Statement

    Global Medical Response and its family of companies including American Medical Response is an Equal Opportunity Employer including Veterans and Disabled


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