• 911 Emergency Call Take Professional in Farmers Branch, TX

    Requisition ID
    US-TX-Farmers Branch
    Employment Type
    Regular Full-Time
  • More Information about this Job

    Job Title:               Emergency Call Take Professional 

    Location:              Texas Regional Communications Center – Farmers Branch TX

    Department:        Communications

    Reports To:          Director Communications / Communications Supervisor

    Company:             American Medical Response        

    FSLA:                     Non-Exempt                            



    It is the responsibility of the Emergency Call Take Professional to answer incoming Emergency and Non-Emergency calls using Emergency Medical Dispatch (EMD) triage procedures, assigning those calls to the appropriate dispatcher while maintaining a professional, courteous demeanor.  These calls must be held with the highest regard and the Emergency Call Take Professional must speak in a clear and concise manner.


    Essential Duties and Responsibilities:

    • Answer all incoming emergent “9-1-1” and non-emergent Fire and EMS calls for service while collecting important information from the caller, determining the caller’s needs and entering the required information into the Computer Aided Dispatch System, and notify other service agencies for action as required.
    • Obtain IAED EMD certification and CPR within first 6 months of employment (Provided by AMR) or provide IAED EMD certification and approved CPR upon employment and maintains certification over the course of employment.
    • Understands, implements and demonstrates compliance of EMD certification training per IAED guidelines (and as customized by AMR) on all applicable calls as a standard of care.
    • Speak in an effective and efficient manner while maintaining a professional appearance and courteous demeanor with all internal or external customers to ensure a professional working environment.
    • Assist dispatchers as needed.
    • Work with other departments to ensure mutual organizational goals are pursued and achieved.
    • Support, maintain and uphold established corporate and departmental policies, procedures, objectives, quality improvement and safety standards.
    • Maintain competency and enhances professional growth and development through internal certification opportunities.
    • Maintain all department required certifications/licensures, working knowledge of applicable center equipment and applications, attend department meetings, training sessions and participate in quality improvement activities as they relate to all established standards.
    • Ability to work a rotating shift schedule, including nights, weekends, holidays.
    • Must type 32 wpm and pass CritiCall Exam with a minimum score of 80%.
    • Other duties as defined by formal job description.


    Mandatory Requirements:

    • Availability to work Nights, Weekends and Holidays


    Preferred Experience:

    • Prior Emergency Call Center Experience
    • Prior Emergency Dispatching Experience
    • Emergency Medical Technician
    • Emergency Medical Technician - Paramedic


    EEO Statement

    Global Medical Response and its family of companies including American Medical Response is an Equal Opportunity Employer including Veterans and Disabled


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed