American Medical Response
The EMT is frequently the first or second contact with whom AMR’ customers, especially patients, have interaction. As a result, the EMT must be responsive and adaptable to meet customers’ expectations. The EMT must adapt to the changes in scope of delivery and practices. This may require adapting to new delivery protocols, or training curriculum to maintain certification.
An increasing challenge is adapting to the changing nature of healthcare delivery in the United States. With healthcare reform, regulatory changes, and changing reimbursement, the EMT profession is evolving. The EMT must recognize that an expansion of his/her role is necessary to meet the needs of those individuals served. The role now expands beyond the foundational work of providing compassionate and clinically competent care. The EMT must consider the use of appropriate facilities and understand the reimbursement structure in order to transport the patient to the right facility and ensure payment. The end result decreases customer stress, avoids care delays due to reimbursement constraints, eliminates unnecessary multiple patient transports, and increases customer satisfaction. Growing economic pressures also require the EMT to think of his/her actions and their financial impact.
The EMT is often the focal point for interaction with the fire department and other service providers, as well as other responding agencies, such as the police department. To provide successful response, all agency personnel must work together.
In addition, the delivery of care is often provided to individuals who are afraid or even panicked. Further, service delivery is being provided in communities with increasingly diverse populations.
Finally, changing technology requires the EMT to keep up-to-date with new ways of communicating, documenting and reporting.
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Key External Customers and Suppliers
Global Medical Response and its family of companies including American Medical Response is an Equal Opportunity Employer including Veterans and Disabled