AMR

  • Customer Service Representative in Scottsdale, AZ

    Requisition ID
    2019-7416
    Location
    US-AZ-Scottsdale
    Employment Type
    Regular Full-Time
  • More Information about this Job

    Essential Functions:

     

    Handle incoming phone calls and/or e-mail inquiries from internal and external clients in a professional, friendly manner.

    • Complete assigned outbound calling activity on a daily basis with emphasis on subscription expansion.
    • Create new Fire Contracts/Contacts and invoices.
    • Document client contracts with each activity.
    • Prepare and maintain spreadsheets formulated for import into the FSBS and/or QuickBooks invoice systems.
    • Provide support and research to the Fire Fee Manager/Supervisor as needed.
    • Process appropriate invoices/contracts for scan or e-mail to clients.
    • Complete correspondence to clients for contract signature, invoice questions, etc.
    • Process all returned mailed received for the assigned geographical area.
    • Research fire contract history to resolve client related questions/inquiries.
    • Maintain Logs for tracking inbound/outbound Fire Fee calling activity and production.
    • Assist and support Community Functions.
    • Complete monthly/weekly reports as needed.
    • Make decisions and take appropriate actions based on sound reasoning and judgment.
    • Plan and perform work systematically and efficiently.
    • Carry out instructions, maintain a positive attitude, and support company policies/procedures.
    • Punctuality and availability for workload.
    • Comply with HIPAA guidelines.
    • Completes all mandatory R/M training within a timely fashion.

     

    Customer Service

    • The ability to provide service and quality communications exhibiting a professional attitude at all times.

    Compliance:

    • Complies and enforces all policies and procedures.
    • Will successfully complete all Compliance Training within the required time period.

    Qualifications:

    • Ability to read, write and speak English in an easily understood manner (bilingual in Spanish a plus).
    • Ability to type 40-50 words per minute
    • Proficiency in QuickBooks, Excel and Word

     

    Education Requirements:

    • High School Diploma or equivalent GED

    EEO Statement

    Global Medical Response and its family of companies including American Medical Response is an Equal Opportunity Employer including Veterans and Disabled

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