• Customer Service Representative in Scottsdale, AZ

    Requisition ID
    Employment Type
    Regular Full-Time
  • More Information about this Job

    Essential Functions:


    Handle incoming phone calls and/or e-mail inquiries from internal and external clients in a professional, friendly manner.

    • Complete assigned outbound calling activity on a daily basis with emphasis on subscription expansion.
    • Create new Fire Contracts/Contacts and invoices.
    • Document client contracts with each activity.
    • Prepare and maintain spreadsheets formulated for import into the FSBS and/or QuickBooks invoice systems.
    • Provide support and research to the Fire Fee Manager/Supervisor as needed.
    • Process appropriate invoices/contracts for scan or e-mail to clients.
    • Complete correspondence to clients for contract signature, invoice questions, etc.
    • Process all returned mailed received for the assigned geographical area.
    • Research fire contract history to resolve client related questions/inquiries.
    • Maintain Logs for tracking inbound/outbound Fire Fee calling activity and production.
    • Assist and support Community Functions.
    • Complete monthly/weekly reports as needed.
    • Make decisions and take appropriate actions based on sound reasoning and judgment.
    • Plan and perform work systematically and efficiently.
    • Carry out instructions, maintain a positive attitude, and support company policies/procedures.
    • Punctuality and availability for workload.
    • Comply with HIPAA guidelines.
    • Completes all mandatory R/M training within a timely fashion.


    Customer Service

    • The ability to provide service and quality communications exhibiting a professional attitude at all times.


    • Complies and enforces all policies and procedures.
    • Will successfully complete all Compliance Training within the required time period.


    • Ability to read, write and speak English in an easily understood manner (bilingual in Spanish a plus).
    • Ability to type 40-50 words per minute
    • Proficiency in QuickBooks, Excel and Word


    Education Requirements:

    • High School Diploma or equivalent GED

    EEO Statement

    Global Medical Response and its family of companies including American Medical Response is an Equal Opportunity Employer including Veterans and Disabled


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed