• Customer Service Representative in Clearwater, FL

    Requisition ID
    Employment Type
    Regular Full-Time
  • More Information about this Job

    Access2Care is a critical part of American Medical Response, the nation’s leading provider of emergency and non-emergency transportation. As an experienced healthcare organization managing 8.6 million trip requests annually, we have a broad view of the healthcare landscape and leverage our experience to create leading-edge improvements in the delivery of services. Access2Care is pioneering the next generation approach to healthcare transportation to profoundly improve service delivery expectations and raise the bar for member experience.


    Join Access2Care and become an integral part of serving our members and assisting them to reach their medical appointments. Access2Care provides non-emergency medical transportation services to members of health plans, healthcare facilities and government entities. The Access2Care team takes great pride in providing critical services that make a difference in the lives of those we serve.


    Access2Care offers a competitive benefits package, which includes:

    • Group healthcare plan
    • 401k with matching company contribution
    • Flexible Spending account
    • Paid time off
    • Company training
    • Accelerated career advancement
    • Bilingual hourly rate increase

    Position Summary:

    Customer Service Representative is responsible for answering all incoming calls from outside sources of a transportation nature and responding to these calls appropriately, while maintaining a professional, courteous demeanor. The CSR will also ensure eligibility, determining transportation requirements and mode of transportation. Utilizes scheduling software to optimize the number of rides and minimize indirect routing.


    Essential Duties and Responsibilities:

    • Provide professional customer service with patients, their agents, insurance companies and any other individual who may contact the business office
    • Interact with other staff members to resolve problems and must ensure that all communication is positive and productive
    • Maintain confidentiality at all times whether in reference to confidential financial information or as it relates to medical information for specific patients
    • Schedules priorities to meet deadlines as determined by management
    • Adhere to all company policies and procedures
    • Adherence to and compliance with information systems security is everyone’s responsibility
    • It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures; Attend Information Systems security training, when offered; Report information systems security problems


    Non-Essential Duties and Responsibilities:

    • Perform other duties as assigned

    Minimum Qualifications:



    • High School Diploma


    • Two (2) years healthcare customer service experience preferred
    • Experience in public safety or medical services preferred
    • Experience with urgent and emergency services preferred
    • Experience in a call center environment customer service preferred

    Knowledge and Skills:

    • Microsoft Office Suite
    • Medical terminology helpful
    • Knowledge of Medicare, Medicaid and commercial claims processing preferred
    • Effective oral, written and interpersonal communication skills required
    • Bilingual is a plus

    EEO Statement

    Global Medical Response and its family of companies including American Medical Response is an Equal Opportunity Employer including Veterans and Disabled


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