Job Title: Supervisor Operations
FLSA Status: Exempt
The Tinley Park EMS Supervisor is responsible for day-to-day operations including facilitation of internal communication between field staff and management, outside agency interface, system status monitoring, facilitating scheduling needs, equipment and supply maintenance, as well as other operational support functions as assigned by the Director of Operations.
Essential Duties And Responsibilities
· Direct, monitor, communicate with and evaluate all field employees and dispatch in his/her assigned area.
· Liaison with patients, public safety agencies, training institutions, hospital personnel, and other system users.
· Ensure maintenance of quality field operations through daily contact, oversight, communication, and evaluation.
· Prepare employee evaluations and field crew contact reports.
· Provide staff counseling and guidance and information regarding AMR/Kurtz operations.
· Promptly investigates incidents involving assigned units or personnel, including, filing of internal and external reports, and counseling staff.
· Ensure maintenance of adequate levels of staffing, equipment and medical supplies for field units.
· Responsible for complying with all local, state, and federal employment laws and company policies. (i.e., Americans with Disability Act, Affirmative Action Plan, etc.)
· Prepare reports and manages projects as assigned by Director of Operations.
· Perform other related duties as required.
· Must be accessible during normal business hours (Monday-Friday), and located at an office within the Village boundaries.
· Respond to ems calls when necessary or requested .
· Backfill open spots on the ambulance and dispatch schedule after all other resources are exhausted
· High School Diploma or equivalent (GED)
· 7 years of Supervisory EMS Field Experience
· Current Paramedic or EMT certification/all other required certifications
· Valid CPR certification
· Driving policy in compliance with AMR/Kurtz policy regarding insurability
· Associate of Arts or Bachelor of Science or Arts in Business, Healthcare or Appropriate Field of Study
· Field Training officer experience or Instructor experience
· Five years 911 experience
· Ability to employ discretion and confidentiality
Knowledge And Skills
Must be able to drive an ambulance and have a driving record in compliance with AMR/Kurtz policy regarding insurability. Microsoft office experience. Thorough knowledge of system status management. Effective oral and written and Interpersonal communication.
Global Medical Response and its family of companies including American Medical Response is an Equal Opportunity Employer including Veterans and Disabled