• SVO Case Aide-BYOV Driver in Phoenix, AZ

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    Supervised Visitation Case Aide I/Routine Driver-Personal Vehicle (B.Y.O.V.)

    Job Description



    The Case Aide manages all aspects of child-parent-family visits, documenting interactions both positive and negative and without bias, coordinated with the Case Manager from Arizona Department of Child Safety (ADCS). In support of the ComTrans mission and goals, this position utilizes business knowledge, professional documentation, independent and creative thinking. ComTrans is a safety sensitive company.



    This position provides transportation service for clients of behavioral health services and centers, routine medical appointments from their home, hospital, facility or other location and safely transport to the destination. The driver is responsible for maintaining accurate and complete transport documentation. Hours of work may vary and are dependent upon organizational needs. This position requires the use of the employee’s personal vehicle and such vehicle must meet vehicle requirements as listed as well as pass initial and on-going safety inspections.

    ComTrans is a safety sensitive company.



    Job description(s) are subject to change based on business necessity.


    Regular: Part-Time; $18 hourly / non-exempt position.

    Education: High School Graduate/GED, some college, degree preferred. Minimum of 1 year
    experience in Human Service field preferred.

    Age: All ComTrans employees must be at least 18 years old, all driving positions are
    required to be at least 21 years old as required by insurance. Exceptions may be made for
    non-driving positions on a case-by-case basis and dependent upon the position and its

    All employees working in ComTrans ADCS Division must pass ADCS Central Registry Check


    Valid AZ driver’s license (no suspensions)
    Current Level One Fingerprint Clearance Card (required at the time of interview)
    Pass initial MVR-60 month (5 year) history check
    Pass MVR 36 month (3 year) history check twice each year
    Personal Vehicle Insurance and registration
    Company Provided Training/Certifications
    First Aid/CPR


    Personal Vehicle Requirements:

     Four door sedan or mini-van type vehicle.

     Climate control in excellent working order.

     Clean, free from dents or broken/chipped glass

     Proof of Arizona required vehicle insurance

     Allow ComTrans identified mechanic shop to conduct in person inspection by a certified mechanic, of employee’s personal vehicle every three months

     Allow monthly inspections by ComTrans Fleet Manager either by Facetime/Skype or other similar program or by bringing approved vehicle to ComTrans

        office once each month.

     Allow ComTrans signage to be placed on vehicle (magnetized type and easily removed each day)


     Employee is prohibited from performing transportations for other companies such as Lyft, Uber, etc., while on duty for ComTrans.

     Vehicle must be a non-smoking vehicle

     No alcohol or prescription or illegal drugs in vehicle at any time while on duty for ComTrans.

     No smoking in vehicle at any time by driver or passengers.

     Seat belts must be worn by driver and all occupants at all times.

     Hours worked may not exceed 30-35 hours per week.

     All Company required training, mandatory vehicle inspections, Company requested meetings, etc., shall be paid at minimum wage and only for classroom

        time or time attending such required trainings, meetings or inspections.




    The responsibilities of this position include but are not limited to, the following:

     Document visits without bias or personal beliefs using professional documentation practices in accepted format and medium.

     Ensure the safety of children at all times.

     Always allow natural parent-child interactions.

     Provide maximum opportunity for parent-child contact and for parents to demonstrate responsibility for the child.

     Educate all parties involved of the visitation plans as well as visitation guidelines, limitations and responsibilities of all parties.

     Resolve conflict and de-escalate situations effectively.

     Document a child’s behavior on route to the visit, the parent’s reaction to the child, parent’s behavior during the visit, child’s reaction to seeing birth 

        parents, child/parent separation behavior.

     Communicate with the ADCS Case Manager often and as necessary.

     Ensure all visit notes are detailed, accurate, and submitted timely

     Communicate all issues to your direct Supervisor immediately.

     Conduct vehicle check prior to start of day.

        Other duties as assigned.



    The responsibilities of this position include but are not limited to, the following:

     Document transportation issues using professional documentation practices.

    Knowledgeable on the Routine Drivers operation and Guide, including the use of vehicles, routing, mapping and car seat use.

    Understand and communicate ComTrans policies and procedures as stated in the Employee Handbook.

    Ensure the safety of clients at all times.

    Knowledgeable in the use of appropriate child seats

     Able to utilize company provided phone to capture client transport data.

    Escort all clients in to the destination sites.

     Practice defensive driving at all times.

     Conduct vehicle check prior to start of day.

     Maintain a safe work environment.

     Use appropriate car seats as needed and required by law.

    Communicate with dispatch, supervisors, and managers regarding all incidents/accidents.

     Able to plan route for next day based on manifest provided

    Ensure vehicle has required supplies (maps, driving directions, vehicle driver identification, fire extinguisher, car seats as needed)

     Ensure all paperwork is completed; accurate and turned in at the end of each shift.

     Maintain State required insurance minimums

     Be available during specified work times.

    Ensure vehicle is clean inside and out at all times while transporting ComTrans clients.

    While on duty, display vehicle signage and place as directed.

     Wear company issued uniform and badge at all times while on duty.

    Obey all traffic laws at all times, including all posted speed limits.

     Other duties as assigned.


    Skills, Knowledge and Abilities:

     Communicate effectively in English, both verbally and in writing.

     Be well organized and efficient.

     Work independently with little supervision.

     Be a strong team player.

     Have excellent driving skills

     Understand customer service internally and externally.

     Use sound judgment in making decisions and solving problems.

     Utilize time management skills - prioritizing and planning.

     Maintain a high level of confidentiality.

     Be able to de-escalate situations effectively.

     Utilize proper communication skills.

     Have the ability to perform services in a professional and businesslike manner and to the highest standard of professional conduct.

    Physical Requirements:

     Ability to stand, climb stairs/steps, escort clients to and from destination, kneel, crouch, reach and extend arms.

     Able to grasp objects such as steering wheel, car seats, etc

     Sit in a driving or sitting position for long periods of time.

     Able to get in and out of vehicles multiple times during shift

     Assist clients in and out of the vehicles multiple times each day.

     Able to bend, kneel and secure car seats when needed.

     Ability to lift or move at least 40 pounds

     Ability to carry, lift and install child seats into vehicles and secure children into child seats.

     Able to perform vehicle pre and post trip inspections for each shift

     Able to work in a variety of environments; inside and outside, able to tolerate a variety of climate changes and conditions


    EEO Statement

    ComTrans, Inc. is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws


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