• Bilingual Customer Service Representative in Boise, ID

    Requisition ID
    Employment Type
    Regular Full-Time
  • More Information about this Job

    Position Summary:

    Access2Care Customer Service Representatives are a vital part of the Access2Care team and are responsible for answering incoming calls from our clients, their members, member representatives, and medical facilities to set up transportation for medical appointments or to inquire about transportation and responding to these calls appropriately, while maintaining a professional, courteous demeanor. The Customer Service Representative will also ensure eligibility, determining transportation requirements and mode of transportation as outlined by our clients. The Customer Service Representative utilizes Access2Care’s advance scheduling software to optimize the number of rides and minimize indirect routing.


    Access2Care offers a competitive benefits package, which includes:

    • Group healthcare plan
    • 401k with matching company contribution
    • Flexible Spending account
    • Paid time off
    • Company training
    • Accelerated career advancement
    • Bilingual hourly rate increase

    Essential Duties and Responsibilities:

    • Answer back to back telephone calls to schedule non-emergency medical transportation
    • Maintain a professional, caring and courteous demeanor with all callers
    • Tracks specific passengers and trip progress as requested
    • Adhere to all company policies and procedures
    • Perform other duties as assigned

    Preferred Qualifications and Experience:

    • High School Diploma or GED
    • One year of previous customer service experience
    • Experience in a high stress and high call volume center
    • Prior dispatch/routing experience
    • This position requires that you are fluent in Spanish and English
    • Shifts for this position will vary. Shifts may change due to business needs

     Preferred Knowledge and Skills:

    • Effective oral, written and interpersonal communication skills
    • Proficient with Microsoft Office software
    • Type 30 wpm
    • Knowledge of medical terminology and services
    • Healthcare industry experience
    • Ability to multitask

    EEO Statement

    Global Medical Response and its family of companies including American Medical Response is an Equal Opportunity Employer including Veterans and Disabled


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