• Operations Supervisor in Redlands, CA

    Requisition ID
    Employment Type
    Regular Full-Time
  • More Information about this Job

    Operations Supervisor (Full Time)

    Redlands, CA

    Reports To: Operations Manager

    Department: Operations

    Status: Exempt


    Internal Applicants please apply through the Home Portal, AMR Employee Career Portal.


    Position Summary:

    The Operations Supervisor is responsible for day-to-day operations including facilitation of internal communication between field staff and management, outside agency interface, system status monitoring, facilitating short-term scheduling needs, equipment and supply maintenance, as well as other operational support functions as assigned by the Manager of Operations. 


    Essential Duties and Responsibilities:

    • Direct, monitor, communicate with and evaluate all field employees in his/her assigned area.
    • Liaison with patients, public safety agencies, training institutions, hospital personnel, and other system users.
    • Ensure maintenance of quality field operations through daily contact, oversight, communication, and evaluation.
    • Prepare employee evaluations and field crew contact reports.
    • Provide staff counseling and guidance and information regarding AMR operations.
    • Promptly investigates incidents involving assigned units or personnel, including, filing of internal and external reports, and counseling staff.
    • Ensure maintenance of adequate levels of staffing, equipment and medical supplies for field units.
    • Responsible for complying with all local, state, and federal employment laws and company policies.  (i.e., Americans with Disability Act, Affirmative Action Plan, etc.)
    • Prepare reports and manages projects as assigned by Operations Manager or Director of Operations.
    • Perform other related duties as required.


    Minimum Qualifications:


    • High School Diploma or equivalent (GED)
    • EMS Field Experience
    • Current Paramedic or EMT certification/all other required certifications
    • Driving policy in compliance with AMR policy regarding insurability


    Preferred Qualifications:


    • Associate of Arts or Bachelor of Science or Arts in Business, Healthcare or Appropriate Field of Study
    • At least 6 months of past supervisory experience
    • At least 6 months Associate's Supervisor and/ Field Training officer experience or Instructor experience
    • Experience as a SSC or EMD
    • Ability to employ discretion and confidentiality


    Knowledge and Skills:

          Must be able to drive an ambulance and have a driving record in compliance with AMR policy regarding insurability.   Microsoft office experience.  Thorough knowledge of system status management.  Effective oral and written and Interpersonal communication.

    EEO Statement

    Global Medical Response and its family of companies including American Medical Response is an Equal Opportunity Employer including Veterans and Disabled


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