• Supervisor Operations in Canon City, CO

    Requisition ID
    US-CO-Canon City
    Employment Type
    Regular Full-Time
  • More Information about this Job


    Under the direction of the Operations Manager, the Operations Supervisor is responsible for day-to-day operations including facilitation of internal communication between field staff and management, outside agency interface, system status monitoring, facilitating scheduling needs, equipment and supply maintenance as well as, other operational support functions as assigned by the Operations Manager.



    • Direct, monitor, communicate with and evaluate all field employees in his/her assigned area
    • Liaison with patients, public safety agencies, training institutions, hospital personnel and other system users
    • Promptly investigates incidents involving assigned units or personnel, including filing of internal and external reports and counseling staff
    • Responsible for complying with all local, state and federal employment laws and company policies (i.e., Americans with Disabilities Act, Affirmative Action, etc.)
    • Champion Affirmative Action efforts in all aspects of employment, including but not limited to staffing, training, promotion, etc. Responsible for compliance with and enforcement of company/department policies and procedures
    • Mentor employees, conduct performance evaluations, counsel and provide disciplinary actions to assigned personnel and works to facilitate individual and team development that drives positive results
    • Ensure 100% of operational response exceptions are brought to closure with appropriate act
    • Ensure PCR’s and other related paperwork is 100% reconciled daily in conjunction with the PCR processing 
    • Perform other related dusties as required
    • Responsible for Safety/Risk reporting including STARS entries
    • Must reside within 30 minutes of Operation


    High school diploma or equivalent (GED).

    Must be at least 21years of age.

    Driving record in compliance with AMR policy regarding insurability

    Effective oral, written and interpersonal communication skills.

    Knowledge of computer software including MS Office Suites.

    Minimum six (6) months in current position

    Prior experience in management/leadership preferred

    Three (3) months free of any corrective action



    Emergency vehicle operation knowledge and radio communication skills

    Previous supervisory and/or training experience

    Working knowledge of Oracle and TeleStaff 



    Occasionally:     Repetitive tasks, high pressure, hazards, fatigue, patient care

    Frequently:        Intense tasks, boredom, extended hours



    Occasionally:  Walking inside, carrying no greater than 25 pounds, kneeling, stooping, bending and leaning

    Frequently:      Hearing/listening, clear speech, touching and keyboarding

    Constantly:      Sitting, seeing



    Occasionally:  Analyzing, simple math skills, judgment and decision making

    Frequently:     Simple writing

    Constantly:     Simple reading, clerical



    Occasionally:   Works with others, extended day(s)

    Frequently:       Works alone, face-to-face contact with others

    Constantly:       Works around others, verbal contact with others 



    Occasionally: Digital paging terminal, fax, calculator, copy machine, stapler, 3-hole punch, stamping, sharpener, switchboard and printers.

    Constantly:   Computer/typewriter, keyboard, telephone


    EEO Statement

    Global Medical Response and its family of companies including American Medical Response is an Equal Opportunity Employer including Veterans and Disabled


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