• LVN Nurse Navigator in Farmers Branch, TX

    Requisition ID
    US-TX-Farmers Branch
    Employment Type
    Regular Full-Time
  • More Information about this Job

    12 hour Shift: 7a-7p


    LVN Nurse Navigator


    As a subsidiary of Global Medical Response, Access2Care Nursing Medical Commend Centers (MCC) plays an important role in the company’s strategic vision.


    Patient Focused, Customer Centered & Caregiver Inspired

    The MCCs programs mission is focused on improving access to high-quality care, decreasing unnecessary healthcare expenditures, and improving the overall experience, satisfaction, and clinical outcomes for the populations we serve.


    The MCC are blazing a new trial for ACO/IPAs, Health Plans, Healthcare Systems, & Local Communities across the U.S. Our Healthcare partners can now leverage the expertise of our large interprofessional workforce, and experience the value our national footprint, operational infrastructure, and innovative technologies create. Our innovative programs are specifically designed to fill in gaps in services, provide economies of scale, improve operational efficiencies and generate substantial savings with optimal return on investments for your organization.


    Medical Command Center (MCC)

    The MCC is a clinical call center that utilizes a national network of care coordinators and communication centers to link 911 call centers, nurse navigators, physicians, and mobile medical response teams together to provide world class care coordination, patient navigation and unplanned care services.


    Our fully licensed and specially credentialed staff of nurse navigators answer calls that come into our MCCs in Dallas, Texas and Pompano Beach, Florida 24/7, 365 days a year. We use a proprietary evidence based clinical decision software to immediately evaluate a patient’s current condition and provide a needs matched time appropriate resource allocation (NMTARA) to meet the patient’s unique healthcare needs. Our five-level proprietary triage system ensures we are delivering the right resource at the right time, in the right setting to achieve the right outcome at the right cost.


    AMR’s Medical Command Center Solutions are Turnkey & Customizable

    • Nurse Triage Protocols
    • Telehealth Remote Monitoring
    • Virtual Outreach, Engagement & Education
    • Virtual Physician & Behavior Health Visit Facilitation
    • Care Coordination & Navigation
    • Call Center Support & Answering Services
    • White Labeled Scripting
    • Unplanned & Urgent Care Management
    • Advanced Logistical Management
    • One Touch Access Technologies
    • Data Capture and Detailed Reporting


    Acces2Care programs are designed to utilize the appropriate provider, tools and technologies required to best meet the various healthcare needs of patient populations. Access2Care is seeking to hire dynamic, experienced licensed vocational nurse to remotely triage, monitor and provide care navigation to a variety of members and patients. As an integral part of the MCC your efforts will be supported by innovative communications and logistical management platforms that are specifically designed to improve large patient population’s access to care, experience, and clinical outcomes. This position presents the opportunity to be a part of a new, exciting and innovative healthcare delivery model in the pre-hospital setting.


    This role has primary responsibility to link mobile resources together, integrate and coordinate them to respond appropriately to patient needs through telephonic triage and remote patient monitoring. Serve as a coordinator in communication center to link 911 services and mobile clinical care teams utilizing innovative communications and logistical management platforms.


    Essential Job Functions

    • Triage patients according to established guidelines over phone.
    • Navigate care to appropriate facilities across country.
    • Communicate in writing and verbally
    • Remote telemonitoring for patients nationwide
    • Provides outstanding customer service.
    • Participates in Quality Improvement activities
    • Perform other related duties, as assigned


    • Emergency clinical practices, procedures and protocol
    • Experienced with all patient ages, from pediatric to geriatric
    • National geography
    • General knowledge of computer

    Technical Skills:

    • Type at least 30 words per minute
    • Use of Word and Excel

    Behavioral and Physical Skills:

    • Act calmly and quickly in emergency situations
    • Create and maintain a positive and cooperative working environment in stressful situations
    • Be able to handle multiple tasks
    • Be adaptable to change Occasionally: Walking outside, lifting no greater than 10 pounds, pushing, pulling reaching, typing, balancing, carrying no greater than 10 pounds, kneeling, stooping. Frequently: Hearing/listening, clear speech, walking inside, bending, leaning, sitting, upper and lower body flexibility. Constantly: Touching, seeing. 

    Certification(s) and/or Licenses(s):

    • Active LVN license without restriction
    • Must be willing and able to achieve licensure in other states and countries

    Education and/or Experience:

    • Graduation from accredited nursing school
    • Experience with telephonic triage preferred
    • Experience with remote patient monitoring preferred

    EEO Statement

    Global Medical Response and its family of companies including American Medical Response is an Equal Opportunity Employer including Veterans and Disabled


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