• Supervisor Operations NE in Arvada, CO

    Requisition ID
    Employment Type
    Regular Full-Time
  • More Information about this Job

    POSITION TITLE:   Supervisor Operations                                      

    FLSA STATUS: Non-Exempt



    Under the direction of the Operations Manager, the Operations Supervisor will be responsible for the day-to-day operations including facilitation of internal communication between field staff and management, outside agency interface, system status monitoring, facilitating short-term scheduling needs, equipment and supply maintenance, as well as other operational support functions as assigned by the Operations Manager.


    Essential Duties and Responsibilities: 

    • Direct, monitor, communicate with and evaluate all field employees in his/her assigned area
    • Liaison with patients, public safety agencies, training institutions, hospital personnel and other system users
    • Promptly investigates incidents involving assigned units or personnel, including filing of internal and external reports and counseling staff
    • Responsible for complying with all local, state and federal employment laws and company policies (i.e., Americans with Disabilities Act, Affirmative Action, etc.)
    • Champion Affirmative Action efforts in all aspects of employment, including but not limited to staffing, training, promotion, etc. Responsible for compliance with and enforcement of company/department policies and procedures
    • Mentor employees, conduct performance evaluations, counsel and provide disciplinary actions to assigned personnel and works to facilitate individual and team development that drives positive results
    • Ensure 100% of operational response exceptions are brought to closure with appropriate action 
    • Perform direct ALS patient care activities
    • Prepare reports and manages projects as assigned by Operations Manager or Director of Operations
    • Ensure PCR’s and other field related paperwork is 100% reconciled daily in conjunction with the PCR processing
    • Perform other related duties as required

    Minimum Qualifications: 

    High school diploma or equivalent (GED).

    Colorado State certified EMT or Paramedic

    Must be at least 21years of age.

    Must possess all certifications required by operational and clinical policies

    Driving record in compliance with AMR policy regarding insurability

    Effective oral, written and interpersonal communication skills.

    Knowledge of computer software including MS Office Suites.

    Minimum of one year field experience



    Advanced education

    FTO/FTI experience

    Emergency vehicle operation knowledge and radio communication skills

    Previous Supervisory and/or Training experience


    Physical Requirements: 

    Occasionally: Smelling.

    Frequently:    See Physical Agility Test, kneeling, stooping, bending, leaning, flexibility, multiple physical activities performed at the same time (carrying multiple equipment while pushing on pram).

    Constantly:    Hearing/listening, clear speech, simple touching, walking (inside and outside), pushing, pulling, reaching, sitting, driving ambulance, seeing.


    Mental Requirements: 

    Occasionally: Reading (simple and complex), writing (complex), memorization, analyzing, math skills (simple).

    Frequently:    Writing (simple), judgement, reasoning.

    Constantly:    Decision making,  


    Stress Factors: 

    Occasionally: Hazards, fatigue, patient care

    Frequently:   Repetitive tasks, high pressure, boredom, intense tasks, extended hours.


    Equipment Used: 

    Occasionally: Wheelchair, medications, monitor/defibrillator, suction equipment, airway equipment, Telephone, vacuum cleaner, cleaning equipment, protective devices, protective clothing.

    Frequently:     IV Supplies, bandaging, disposable supplies, durable equipment.

    Constantly:    Gurney, maps, pager, trauma bag/box.


    Working Environment: 

    Occasionally: Works alone, inside, confined areas noise other hazardous conditions (human excrement, blood, urine, mucous, tissue, asbestos)

    Frequently:     Electrical equipment.

    Constantly:     Works with others, face-to-face contact, verbal contact with others, works outside, shift work, extended hours.




    EEO Statement

    Global Medical Response and its family of companies including American Medical Response is an Equal Opportunity Employer including Veterans and Disabled


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