AMR

  • Call Taker in Clackamas, OR

    Requisition ID
    2019-8195
    Location
    US-OR-Clackamas
    Employment Type
    Regular Full-Time
  • More Information about this Job

    Call Taker

    Job Description

     

    BASIC FUNCION:

    Utilizing the communication program and phone system the Call Taker shall receive

    incoming calls from external customers requesting transportation. The Call Taker shall

    deliver a high level of customer service and data entry accuracy and meet set standards. ComTrans is a safety sensitive company

     

    Job description(s) are subject to change based on business necessity

     

    EMPLOYEE STATUS:       Regular, Full-time, $16-$18 per hour/D.O.E. /non-exempt.

     

    REQUIREMENTS:

    Education: High School Graduate or equivalent preferred but not required.

                Age:    All ComTrans employees must be at least 18 years old

    Experience:    1 to 2 years of call center experience preferred

    Work Schedule: Flexible and able to meet organizational needs.

    Graveyard Position

     

    Skills, Knowledge and Abilities:

    Employee must:

     

    Communicate effectively in English, both verbally and in writing

    Be well organized, efficient and ably to prioritize duties.

    Be able to utilize computer programs such as Microsoft Office Programs, learn internal systems.

    Provide a high level of customer service to both internal and external customers.

    Ability to perform in a professional, businesslike manner and to the highest standard of professional conduct.

    Be detailed oriented with a high level of accuracy.

    Deescalate situations effectively

    Work independently

    Work well with others

    Be a strong team player

                     Use sound judgment; make timely decisions and solve problems.

                     Possess exceptional follow-up skills.

                     Work well under pressure

     

    Physical Requirements:
    While performing duties of this job, must be able to:

     

               Stand, reach and extend arms.

               Grasp, feel objects or controls

               Reach with hands and arms

               Talk and hear

               Able to lift at least 10 pounds

               Sit for extended periods of time.

               Perform repetitive activities such as typing, using a telephone, computer mouse.

              Must have adequate visual acuity as required to perform activities such as viewing a computer terminal, reading

     

    RESPONSIBILITIES:

     

              Answer in-coming calls

              Utilizing order system, enter client orders accurately

              Provide customer with trip details and confirmation number

              Ensure the customers experience is responsive and professional at all times

              Conduct self audits to ensure a high level of data entry accuracy

              Participate in workgroups to brainstorm improvements in efficiencies

              Reach call and data entry goals as set by Manager/Call Center Supervisor

              Adhere to work schedule

     

    REPORTING RELATIONSHIP:
    This position reports to the Call Center Supervisor

     

    MEASUREMENTS OF PERFORMANCE: 

           

            The Call Center Supervisor will evaluate the performance contribution and effectiveness of the Call Taker using the following criteria:

            High level of customer service.

            Timeliness, accuracy & completion of all duties.

            Meeting data entry and call taking goals

            Activities are consistent with company policy.

            Level of professionalism with internal and external customers.

            Customer Service.

            Attendance and Reliability

    EEO Statement

    ComTrans, Inc. is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.

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