• Operations Manager in Topeka, KS

    Requisition ID
    Employment Type
    Regular Full-Time
  • More Information about this Job

    Summary: Reporting to the Regional Director, this position is to manage the day-to-day operations and to meet the values, guiding principles, operating and strategic goals of AMR. The Manager of Operations must work to meet the business objectives of the organization by ensuring internal and external customer satisfaction and positive community relations while retaining profitable market share and driving non-acquisition growth.


    Essential Duties and Responsibilities: 

    • Demonstrate that internal customers are as valuable as external customers; project appreciation and respect for all team members. Drive a culture of quality customer experience
    • Develop, maintain and adapt system resources to changing customer needs to whether it is interaction with the System Status Manager or staffing an ambulance or wheelchair van during times of unanticipated system surges.
    • Analyze markets and develop plans which match the supply of out-of-hospital healthcare services appropriately to meet customer demands
    • Ensure optimal service levels to agencies, hospitals, and the medical community. Analyze information regarding customer satisfaction, modify processes, and counsel employees to ensure high levels of operational performance and customer service
    • Assist in the negotiations of contract provisions and modifications. Participate in the resolution of issues with members of community and political groups and other agencies
    • Keep current on industry trends that have potential impact on the division
    • Participate in the planning, control and monitoring of operating budgets for assigned areas of responsibility
    • Participate in marketing activities and business development to increase revenues and decrease costs
    • Prepare and analyze financial and other data reports. Make modifications to Operations to contain costs and promote efficiencies
    • Working cooperatively with the system medical directors, direct and integrate clinical management
    • Design, implement and maintain processes to maximize quality of operations
    • Ensure compliance with AMR policies and procedures
    • Ensure continuous quality improvement through clinical, communications center, and protocol interaction
    • Establish a program for disaster planning and take control of situations as needed during times of disaster
    • Interact with other emergency relief providers: public and private
    • Establish goals and objectives for field operations based upon communicated goals and strategies for the region, clearly communicate these goals and objectives to the appropriate employees, and ensure execution of operational plans
    • Manage the recruitment, retention, development, and formal recognition of employees
    • Provide direction, clarity of expectations and coaching to supervision
    • Manage employee performance by setting and communicating standards, measuring results and providing feedback
    • Act as a resource to employees in resolving problems and increasing effectiveness
    • Ensure consistent and fair treatment of employees
    • Role model appropriate behavior with regard to AMR Mission and Values
    • Monitor and ensure compliance with OSHA, EEO, and other applicable local, state, and federal laws governing business and employee relations
    • Modify jobs or roles of supervisor and field employees to increase job satisfaction and employee development
    • Actively develop, train and promote the use of work teams for process improvement
    • Ensure effective, timely and cost-efficient contract administration
    • Volunteer in community activities to increase the image of the division and AMR
    • Share information with others in the region, other AMR operating companies, and Corporate, to increase the use of best practices
    • Monitor and make appropriate modifications in processes to manage success measures
    • Implement changes to integrate operational initiatives associated with organizational strategy
    • Ensure effective risk management (e.g., workers’ compensation, safety) through proactive education and training programs
    • Manage inventory (including the fleet of vehicles) in a cost-effective manner
    • Participate in the administration of the capital budget to ensure effective use of available resources
    • Moderate travel to assigned areas of responsibility


    Non-Essential Duties and Responsibilities: 

    • Perform other related duties as assigned


    Minimum Qualifications: 

    • Minimum of three (3) years leadership experience, including employee supervision
    • Demonstrated effective track record cultivating relationships with internal and external customer-base
    • Minimum three (3) years emergency medical operations experience
    • Knowledge of or managed SSM systems within a mid-large 911 and IFT market
    • Effective oral, written, and interpersonal communication skills
    • Driving record in compliance with AMR’s Driver Qualification Standards
    • Caregiver in a high performance 911 system with 30,000+ calls per year - Preffered
    • Bachelor’s degree in business, healthcare or appropriate field of study – Preferred

    EEO Statement

    Global Medical Response and its family of companies including American Medical Response is an Equal Opportunity Employer including Veterans and Disabled


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