• Dispatch (1 or Associate) in Saint Louis, MO

    Requisition ID
    US-MO-Saint Louis
    Employment Type
  • More Information about this Job

    Location:East Region Communication Center St Louis, MO

    FLSA Status: Non-exempt


    Shift Type: Full-time


    Shift Times:


    We are currently recruiting for evening shift positions and night shift positions. Both of which require a weekend and holiday rotation. As shift needs change, the department may post new shift opportunities for employees. These shifts will be awarded based on seniority and qualifications.


    POSITION SUMMARY: The Dispatcher functions primarily as an intake operator and is responsible for receiving, recording and effectively managing requests for ambulance assistance/transport from various sources. Volume is made up of non-emergency transports that originate from nursing homes, hospitals, and private residential requests, as well as urgent transports through our 911 contracts and customers.


    Essential Duties and Responsibilities:


    • Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
    • Allocates EMS resources properly as the need arises by application of appropriate decision making rules, approved protocols, and established processes.
    • Candidates should be able to function well in a high stress/fast paced environment while managing a large volume of emergency and non-emergency transports in an efficient and courteous manner.
    • Possess excellent written and verbal skills essential for effective communication with patients, medical personnel, co-workers, and clients.
    • Maintain a high level of expertise in the use of the computer aided dispatching system that provides proper dispatching of ground units in an unbiased and professional manner.
    • Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.
    • Responsible for complete and accurate data entry for all service requests.
    • Responsible for generating applicable reports and checking for accuracy.
    • Other duties as defined by the formal job description.


    Minimum Qualifications:


    • High school diploma or equivalent.
    • Must pass several competency tests during training, including medical terminology and Emergency Medical Dispatcher certification.
    • Must be available to train fulltime during the day, Monday – Friday, for a minimum of three weeks



    • Starting rate with no prior experience: $12.00/hr; $12.75/hr if EMT or Paramedic licensed
    • Opportunity to move up to $16.50/hr after completion of your first year of employment
    • Excellent full-time benefit package including medical, dental, life, vision, disability and 401(k) with company match
    • 100% paid tuition and books for attendance at the IHM Academy of EMS Emergency Medical Technician (EMT) class
    • Ability to transfer to other AMR locations nationwide

    About the East Region Communication Center :In addition to dispatching for our local operations, the East Region Communication Center is a regional communications hub managing multiple ambulance operations across the East Region of AMR including both emergency 911 and non-emergency services in at least seven states.The center is a fast-paced department with the primary responsibility of scheduling and dispatching of all requested transports. We act as a secondary public safety answering point to various 911 agencies. Employees are frequently required to triage medical calls and provide Pre-Arrival instructions to callers when applicable. All required training is provided to the selected candidate after hire.


    NOTE: Once you have submitted an online application, please watch your email for further communication. You will be sent a link from for an online assessment. This assessment must be completed to move forward in the application process.



    EEO Statement

    Global Medical Response and its family of companies including American Medical Response is an Equal Opportunity Employer including Veterans and Disabled


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