Scheduler Same Day
The Scheduler Same Day manages the on-time service provided, identifies driver delays, reviews routes and makes decisions to re-construct routes to ensure on-time service to clients. This position supports all Departments within ComTrans and in support of the ComTrans mission and goals. This position utilizes business knowledge, independent and creative thinking. ComTrans is a safety sensitive company
Job description(s) are subject to change based on business necessity
EMPLOYEE STATUS: Regular: Full-time; $13.00 hourly / non-exempt position/ 10 hour shift Fri-Mon 6am-5pm
Education: High School Graduate or equivalent preferred but not required.
Age: All ComTrans employees must be at least 18 years old, all driving positions are required to be at least 21 years old as required by insurance. Exceptions may be made for non-driving positions on a case-by-case basis and dependent upon the position and its responsibilities.
Valid AZ driver’s license.
Approved by our insurance company as a driver.
Company Provided Training/Certifications
Have or be able to obtain a level one fingerprint clearance card
Crisis Prevention and Intervention.
Complete ComTrans Driver Certification Training Program.
Additional Certifications: Some positions at ComTrans require additional certifications when operating vehicles with a design capacity for 8 or more passengers.
Must be certified through Comtrans to drive 15-passenger and wheel chair vans.
Able to pass a Department of Transportation physical exam initially and upon expiration.
Complete ComTrans certification program to operate a vehicle with a design of 8 or more passengers.
Certified as a wheelchair driver
Skills, Knowledge and Abilities:
The Driver Scheduler must be able to:
Communicate effectively both verbally and written in English.
Be thoroughly knowledgeable of our all Department transportation requirements (viewed as an expert) including routing, scheduling, mapping, constraints, and data entry.
Maintain an organized and efficient work environment.
Multi-task, balance workload, and demonstrate good organization skills.
Work independently with little supervision.
Be a strong team player.
Understand customer service internally and externally.
Utilize information systems and the Microsoft Office suite of Programs.
Use sound judgment in making decisions and solving problems.
Exceptional knowledge of all ComTrans service areas (streets, addresses, etc)
Utilize time management skills - prioritizing and planning.
Ability to perform sedentary work involving sitting most of the time and for long periods of time.
Able to perform fingering activities such as typing.
Perform repetitive activities such as typing, using a telephone
Must have adequate visual acuity as required to perform activities such as preparing and analyzing data, viewing a computer terminal, expansive reading.
The Scheduler Same Day reports directly to the Dispatch Manager.
The responsibilities of this position include but are not limited to, the following:
Monitor driver routes, identify service issues and correct.
Ensure efficiency of driver routes, correct if necessary and communicate with drivers.
Provide direction to drivers regarding route changes
Provide exceptional customer service to both internal and external customers.
Provide directional service to drivers
Communicate vehicle breakdowns or accidents to Program Manager
Resolve driver or customer issues satisfactorily
Monitor driver alerts, respond timely, clear alerts.
Communicate all issues with Program Manager
Communicate vehicle needs to resource team.
ComTrans, Inc. is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.