AMR

  • Transfer Center Specialist/Dispatcher (I or Associate) in San Diego, CA

    Requisition ID
    2020-8493
    Location
    US-CA-San Diego
    Employment Type
    Regular Full-Time
  • More Information about this Job

    Job Title: Transfer Center Specialist/Dispatcher (I or Associate)                                   

    FLSA Status: Non-Exempt 

     

    POSITION SUMMARY:

    The primary job responsibilities of the Dispatcher are to receive telephone calls requesting medical assistance and/or transportation from residences, public service agencies and/or medical facilities for a major hospital system. In addition, a dispatcher will make phone calls to update, add to, inform and facilitate customers/clients. He/she shall assist in dispatching medical unit(s) to the scene in response for assistance; operate radio communication equipment to monitor field operations of EMS units and personnel, and perform other related tasks and duties as assigned by appropriate authority.

    *This position is remote. Position is held in a customer based transfer center where he/she will act as a liaison between AMR Dispatch and one of our large clients/hospital system. Work closely with transfer center staff and leadership to build trusting relationships with our clients and ensure patient transportation is a seamless process that is performed in a safe, timely, and appropriate manner.

     

     

    Essential Duties and Responsibilities:

    • Receive and prioritizes all incoming telephone calls.
    • Efficiently dispatch vehicles to emergency and non-emergency calls in a timely manner.
    • Demonstrates the ability to make accurate moment to moment decision making in regard to the dispatch of emergency and non-emergency vehicles.
    • Effectively triages all incoming requests for service according to the CBD (Criteria Based Dispatch) for individual counties. Training will be provided for employees.
    • Obtains required information from party requesting medical transport (as set forth by communications manager).
    • Demonstrates ability to effectively use paging system, Nextel's, cell phones and land lines, and all portable or mounted radios; troubleshoots problems mechanical / equipment problems and contacts lead dispatcher, communication supervisor, and communication manager as appropriate.
    • Prepare and complete reports stating progress, problems and statistics for review by appropriate managers and supervisors.
    • Perform basic data entry; demonstrate ability to learn new computer programs and perform some advanced data entry.
    • Demonstrates the ability to effectively communicate emergency and non-emergency calls to appropriate personnel.
    • Ensure that all appropriate paperwork has been completed properly; must be in order and ready for the transportation crew prior to departure.
    • Coordinate and order various levels of transportation for all applicable discharges.
    • Assist in the elimination of delays in order to keep patient movement a seamless process.
    • Provide information regarding transportation services to physicians, nursing personnel and healthcare facilities.
    • Discuss medical needs of patient regarding transportation with hospital staff.
    • Ability to verify insurance type/coverage and obtain authorization for transportation as needed. 

     

    Non-Essential Duties and Responsibilities:

    • Perform other duties as assigned. 

     

    Minimum Qualifications:

     

    Education/Licensing/Certification:

    • Required: High school diploma or equivalent.
    • Preferred: Bachelor’s degree in related field. 

     

    Experience:

    • EMS industry or Dispatch experience.
    • Medical training or telecommunications experience or, have at least one year's experience in Healthcare background.
    • Related experience providing dispatch and/or transportation services to hospital &/or patients.

     

    Knowledge and Skills:

    • Ability to provide excellent customer service
    • Ability to demonstrate strong verbal & communication skills
    • Skilled in reading and writing English.
    • Ability to communicate clearly on the radio and telephone.
    • Ability to record, transmit, and report information accurately.
    • Ability to efficiently utilize all equipment assigned to him/her.
    • Ability to manage multiple tasks simultaneously.
    • Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
    • Ability to understand basic computer applications.

     

    PHYSICAL REQUIREMENTS:

    • Occasionally: Kneeling, stooping, bending, walking, and carrying.
    • Constantly: Sitting, seeing, hearing/listening, clear speech, typing and learning.

    WORKING ENVIRONMENT:

    • Works alone & with others, verbal, written & face-to-face contact with others. 

    MENTAL REQUIREMENTS:

    • Simple writing, analyzing, simple math skills, judgment, decision-making, reading and clerical.

    EQUIPMENT USED:

    • Occasionally: Digital paging terminal, fax, calculator, copy machine, stapler, 3 hole punch, stamping, sharpener, switchboard, and printers.
    • Constantly: Computer, email, CAD, keyboard, telephone.

    EEO Statement

    Global Medical Response and its family of companies including American Medical Response is an Equal Opportunity Employer including Veterans and Disabled

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