Specialized Site Specialist
Utilizing the ComTrans' Dispatch System, this position ‘coordinates’ transportation
services for clients, transporting clients from their homes, health care facilities and other
various locations. This position is the on-site Customer Service agent and liaison for the
assigned site, entering transportation requests received from the site. This position will
also be responsible for monitoring site transportations and communicating issues to the
Program Manager.. ComTrans is a safety sensitive company
Job description(s) are subject to change based on business necessity
EMPLOYEE STATUS: Regular, Full-time, $13.50 hourly/non-exempt/Mon-Fri 8am-5pm
Education: High School Graduate or equivalent preferred but not required.
Age: All ComTrans employees must be at least 18 years old, all driving positions are required to be at least 21 years old as required by insurance. Exceptions may be made for non-driving positions on a case-by-case basis and dependent upon the position and its responsibilities.
Minimum of one year data entry and customer service experience
Valid AZ driver’s license.
Approved by our insurance company as a driver.
Company Provided Training/Certifications
Have or be able to obtain a level one fingerprint clearance card
Crisis Prevention and Intervention.
Complete ComTrans Driver Certification Training Program.
Additional Certifications: Some positions at ComTrans require additional certifications when operating vehicles with a design capacity for 8 or more passengers.
Must be certified through Comtrans to drive 15-passenger and wheel chair vans.
Able to pass a Department of Transportation physical exam initially and upon expiration.
Complete ComTrans certification program to operate a vehicle with a design of 8 or more passengers.
Certified as a wheelchair driver
Communicate effectively in English, both verbally and in writing
Be able to utilize computer and Microsoft Office Programs, Dispatch
System, Nextel radios and office phone.
Have very good organizational skills and ability to prioritize.
Provide a high level of customer service to case managers, clients, ComTrans’ drivers and managers.
Be detailed oriented and accurate.
Able to work independently.
Be a strong team player.
Use sound judgment; make timely decisions and solve problems.
Possess very good follow-up skills.
Work well under pressure
Excellent phone skills
Knowledge of mapping or routine systems a plus
Physical Requirements: Physical requirements are those of a ComTrans driver and administrative work:
Ability to stand, climb stairs/steps, escort clients to and from destination, kneel, crouch, reach and extend arms.
Able to grasp objects such as steering wheel, car seats, etc
Sit in a driving or sitting position from 1 to up to 12 hours.
Able to get in and out of vehicles multiple times per day
Assisting students/clients in and out of the vehicles multiple times each day.
Able to bend, kneel and secure wheelchairs and clients multiple times per day.
Ability to lift or move at least 40 pounds
Ability to carry, lift and install child seats into vehicles and secure children into child seats.
When required, able to pass a Department of Transportation physical exam initially and upon expiration.
Able to perform vehicle pre and post trip inspections daily and on any vehicle
Able to work in a variety of environments; inside and outside, able to tolerate a variety of climate changes and conditions,
Ability to perform sedentary work involving sitting most of the time and for long periods of time.
Able to perform fingering activities such as typing.
Perform repetitive activities such as typing, using a telephone
Must have adequate visual acuity as required to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, expansive reading.
Work closely with site staff including case managers
Enter all transport request in ComTrans system
Ensure all data is correct
Provide professional customer service at all times
Provide high customer service within ComTrans and with all clients
Be knowledgeable of all ComTrans' contracts.
View Dispatch Screen throughout day, identify site calls and monitor for timely service.
Respond quickly to all client complaints regarding
ComTrans, Inc. is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.