• Specialized Site Specialist in Phoenix, AZ

    Requisition ID
    Employment Type
    Regular Full-Time
  • More Information about this Job


    Specialized Site Specialist

    Job Description



    Utilizing the ComTrans' Dispatch System, this position ‘coordinates’ transportation

    services for clients, transporting clients from their homes, health care facilities and other

    various locations. This position is the on-site Customer Service agent and liaison for the

    assigned site, entering transportation requests received from the site. This position will

    also be responsible for monitoring site transportations and communicating issues to the

    Program Manager.. ComTrans is a safety sensitive company

    Job description(s) are subject to change based on business necessity

    EMPLOYEE STATUS: Regular, Full-time, $13.50 hourly/non-exempt/Mon-Fri 8am-5pm


    Education: High School Graduate or equivalent preferred but not required.

    Age: All ComTrans employees must be at least 18 years old, all driving positions are required to be at least 21 years old as required by insurance. Exceptions may be made for non-driving positions on a case-by-case basis and dependent upon the position and its responsibilities.


    Minimum of one year data entry and customer service experience


     Valid AZ driver’s license.

     Approved by our insurance company as a driver.

    Company Provided Training/Certifications

     Have or be able to obtain a level one fingerprint clearance card

     First Aid/CPR

     Crisis Prevention and Intervention.

     Complete ComTrans Driver Certification Training Program.

    Additional Certifications: Some positions at ComTrans require additional certifications when operating vehicles with a design capacity for 8 or more passengers.

     Must be certified through Comtrans to drive 15-passenger and wheel chair vans.

     Able to pass a Department of Transportation physical exam initially and upon expiration.

     Complete ComTrans certification program to operate a vehicle with a design of 8 or more passengers.

     Certified as a wheelchair driver


    Employee must:

     Communicate effectively in English, both verbally and in writing

     Be able to utilize computer and Microsoft Office Programs, Dispatch

    System, Nextel radios and office phone.

     Have very good organizational skills and ability to prioritize.

     Provide a high level of customer service to case managers, clients, ComTrans’ drivers and managers.

     Be detailed oriented and accurate.

     Able to work independently.

     Be a strong team player.

     Use sound judgment; make timely decisions and solve problems.

     Possess very good follow-up skills.

     Work well under pressure

     Excellent phone skills

     Knowledge of mapping or routine systems a plus

    Physical Requirements: Physical requirements are those of a ComTrans driver and administrative work:


     Ability to stand, climb stairs/steps, escort clients to and from destination, kneel, crouch, reach and extend arms.

     Able to grasp objects such as steering wheel, car seats, etc

     Sit in a driving or sitting position from 1 to up to 12 hours.

     Able to get in and out of vehicles multiple times per day

     Assisting students/clients in and out of the vehicles multiple times each day.

     Able to bend, kneel and secure wheelchairs and clients multiple times per day.

     Ability to lift or move at least 40 pounds

     Ability to carry, lift and install child seats into vehicles and secure children into child seats.

     When required, able to pass a Department of Transportation physical exam initially and upon expiration. 

        Able to perform vehicle pre and post trip inspections daily and on any vehicle

     Able to work in a variety of environments; inside and outside, able to tolerate a variety of climate changes and conditions,

    Administrative requirements:

     Ability to perform sedentary work involving sitting most of the time and for long periods of time.

     Able to perform fingering activities such as typing.

     Perform repetitive activities such as typing, using a telephone

     Must have adequate visual acuity as required to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, expansive reading.


     Work closely with site staff including case managers

     Enter all transport request in ComTrans system

     Ensure all data is correct

     Provide professional customer service at all times

     Provide high customer service within ComTrans and with all clients

     Be knowledgeable of all ComTrans' contracts.

     View Dispatch Screen throughout day, identify site calls and monitor for timely service.

     Respond quickly to all client complaints regarding

    EEO Statement


    ComTrans, Inc. is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.


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