• Dispatch (1 or Associate) in Tulsa, OK

    Requisition ID
    Employment Type
    Regular Full-Time
  • More Information about this Job

    MUST HAVE EMT or Paramedic certification [$1,500.00 sign on bonus for NRP, NREMT and AEMT's who are currently already EMD certified]





    Working under the direction of the Communications Center Manager, the SSC is responsible for receiving requests for ambulance service via telephone and radio, determining appropriate response via Medical Priority Dispatch, entering information into the CAD system, selecting and dispatching the appropriate unit(s) to the call, and maintaining accurate System Status Control by relocating units to post locations as designated by the System Status Plan.

    Major Duties and Responsibilities:

    • Demonstrates the ability to evaluate a patient’s condition on the telephone and prioritize the call using industry standard protocols
    • Follows professional radio communications techniques
    • Demonstrates the ability to communicate with the general public via telephone in a professional and courteous manner
    • Demonstrates a willingness and ability to follow directions
    • Consistently receives emergency calls and enters them into the CAD system within 60 seconds, 90% of the time
    • Consistently achieves alert times within 30 seconds of call received time, 90% of the time
    • Demonstrates a working knowledge of all communications equipment to ensure intelligent reporting of equipment failures
    • Demonstrates the ability to apply the System Status Plan to daily operations
    • Demonstrates a working knowledge of the equipment necessary to operate and request service calls when appropriate
    • Demonstrates ability to maintain quality improvement program goals
    • Demonstrates the ability to modify the System Status Plan as needed for efficient operations
    • Demonstrates the ability to communicate effectively with residents, public officials, governmental entities and political leaders when necessary
    • Ability to direct resources during major/mass casualty incidents
    • Complies with all company policy, procedures or practices

    Supervisor Responsibilities:

    This position does not supervise any employees


    Qualification Requirements:

    The following list of requirements is representative of the knowledge, skills, and/or abilities required. To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. Requires the ability to take charge and direct personnel during stressful situations, and the ability to communicate

    effectively both verbally and in writing.

    This position also requires the following:

    • Preferred - minimum of one (1) year experience in the field as an EMT or Paramedic, or as a dispatcher for fire, law enforcement or other EMS agency
    • Current EMT or Paramedic certification and meet other company standards depending on classification level
    • EMD certification
    • Must be able to meet the requirements of EMT or Paramedic job description depending on current certification level as recognized by EMSA
    • Key punch 30 words per minute

    Education and/or Experience:

    • High school diploma or general education degree

    Language Skills:

    The ability to read and interpret documents such as safety rules, operating and maintenance instructions, protocol and procedure manuals.

    The ability to write routine reports and correspondence. The ability to speak effectively on the telephone, radio and to employees of the organization.


    Reasoning Ability:

    The ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

    The ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

    Certificates, Licenses, Registrations:

    • EMT or Paramedic certification required, meeting all company standards
    • EMD

    Other skills and abilities:

    • The ability to communicate effectively with employees, as well as government officials on a daily basis.

    Physical Demands:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    Must be able to withstand considerable sitting and work a variety of shift hours while performing the duties of the job. The employee frequently uses hands to finger, handle or feel objects, tools, or controls; reach with hands and arms.

    The employee may occasionally lift and/or move up to 10 (ten) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


    Work Environment:

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee works inside the communications center.  The noise level in the work environment is usually moderate.



    The candidate will be working regularly with confidential patient and personnel information. Must have the ability to maintain composure and tact in stressful situations. Must possess the ability to communicate effectively in writing, verbally, and through radio and telephone communications. Must possess the ability to demonstrate compassion and a sincere dedication to patient needs, concerns and information confidentiality. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.

    EEO Statement

    EOE including Veterans and Disabled


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