• Dispatch Associate (Full-Time) in Glendale, AZ

    Requisition ID
    Employment Type
    Regular Full-Time
  • More Information about this Job

    Are you (or someone you know) a problem solver? Do you possess strong interpersonal skills, an eagerness to learn and a passion for serving your community? Do you thrive in a dynamic, unique, high intensity environment? If you answered yes to these questions, apply below for a position with the American Medical Response Central Arizona Communication Center.


    ***********Position is located in Glendale Arizona***********


    Position Description

    Job Title: Dispatch Associate

    Department: Communications

    Reports To: Dispatch Lead or Communication Supervisor

    Status: Non – Exempt



    • Monitor and manage performance of system EMDs
    • Maintain relationships and act as company liaison to local 911 centers.
    • Provide ongoing quality assurance/improvement as it relates to EMD call-taking and compliance to company procedures and protocols.
    • Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.
    • Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
    • Relays instructions from supervisors, messages and emergency information.
    • Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
    • Follows established parameters/formats in receiving requests for service.
    • Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by supervisors.
    • Adhere to all company policies and procedures.



    • Perform other related duties as assigned





    • High school diploma or equivalent.
    • Current Emergency Medical Dispatch Advanced (EMDA) Certification OR obtain within 6 months of employment.
    • Current CPR Certification OR obtain within 6 months of employment.

    Physical Requirements:

    • Occasionally: Touching, walking outside, typing 30 wpm.
    • Frequently: Walking inside, reaching, kneeling, stooping, bending.
    • Constantly: Hearing/listening, clear speech, sitting, seeing.

    Mental Requirements:

    • Occasionally: Complex reading and writing, memorization, high math skills.
    • Frequently: Simple reading and writing, problem solving, judgment, reasoning, decision making.
    • Constantly: Analyzing, perception/computation, complex math skills.

    Working Conditions:

    • Occasionally: Verbal contact with others.
    • Constantly: Works with and around others, face to face contact with others.




    EEO Statement

    Global Medical Response and its family of companies including American Medical Response is an Equal Opportunity Employer including Veterans and Disabled


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