Scheduler in San Jose, CA

Requisition ID
US-CA-San Jose
Employment Type
Regular Full-Time

More Information about this Job

Location: Santa Clara

Job Title:  Scheduler                                                          

Reports To: Operations Manager                                                

FLSA Status: Non-Exempt





The Scheduler is responsible for the scheduling of regular and overtime shifts for full and part­time field employees in accordance with AMR Policy and applicable Collective Bargaining Agreement(s).  The position also monitors and edits timekeeping records for all non­exempt employees, processes hours worked, and, where necessary, provides Payroll with required reports and hours worked in a timely and accurate manner.




  • Management and oversight over all daily and biweekly schedules for the Operations division
  • Create shifts and assignments where needed, maintain schedule on Kronos and TeleStaff and modify daily schedule as needed, which includes notifying and communicating with employees re shift assignments Review and verify employee hours for accuracy.  Assist in recording and maintaining employee attendance records/files and payroll functions
  • Prepare and compile various periodic reports and documents for review and analysis. These may include weekly payroll stats, personnel stats, absence reports, over time tracking and other related reports Maintain vacation schedules, shift exchanges, shift giveaway requirements, etc.
  • Maintains the daily Paramedic and EMT availability lists Schedules PTO and various leaves of absences
  • Receives and documents all day change/vacation request forms
  • Contacts Operations Supervisors and appropriate members of management with status of daily staffing needs and complications
  • Prepare a daily Kronos variance report, submitting report to Supervisor for research and verification Schedule standbys and special event staffing
  • Assist Operations staff in research of employee pay information Assist employees in resolution of Timekeeping issues
  • Maintains positive, professional, productive relationships with all levels of staff ensuring the company’s interests are properly represented at all times
  • Adhere to all company policies and procedures




  • Perform other duties as assigned MINIMUM QUALIFICATIONS:
  • High School Diploma or equivalent
  • Proficiency with Microsoft Word and Excel software programs Ability to work under time constraints with accuracy Scheduling or related experience
  • Ability to perform mathematical and statistical calculations
  • Working knowledge and experience in staffing/scheduling within a high performance EMS system preferred Effective oral, written and interpersonal communication skills




  • Experience with Kronos/Telestaff Timekeeping database
  • Two (2) years previous experience in a fast­paced customer service environment



EEO Statement

Global Medical Response and its family of companies including American Medical Response is an Equal Opportunity Employer including Veterans and Disabled


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